They only had provided carts during hours when the office was manned
ZACHARY C | Overall ExperienceSelf Storage Units in Lemon Grove, CA, 91945
U-Haul Moving & Storage of Lemon Grove
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I would have rated it excellent except the location was understaffed with check in agents.
BENNETT I | First ImpressionsHaven't been in a while
Audrey T | First ImpressionsThe staff was always helpful when I visited the site. They were very personable and accommodating to my needs or concerns. They are often busy and the computer system could be glitch but the staff always did their best under pressure. There is riffraff in the area and they try to manage it and keep customers safe-ish
Umoja R | Overall ExperienceMorons i havent moved in years
BRADLEY H | First ImpressionsGreat people that work there
CHRISTOPHER L | First ImpressionsThe staff are always nice and helpful
Demetria M | Overall ExperienceRobin, the manager was great. The size I selected was inadequate, so he assigned me another locker. The locker that was supposed to be 5'x8' was smaller than the 5'x5'. It measured out at 4'6” x 5'8". So he assigned me an 8'x8'. The lot has too many Uhaul trucks in it. They had a small box truck blocking the one part of the loading area that ramped down to the parking lot. I arrived with a truck and trailer and could not park in the loading/unloading area. Perpendicular to the building, I would have blocked all access through the lot, parallel, I would have blocked access to the building. I took up a truck parking lane across the lot and spend three hours shuttling my stuff back and forth. As I neared the end of my labors Antoine came over and told me to move as I was preventing them from parking trucks, and his boss would "say something about it". To which I told him that would block others access or access through the lot. (Super cab long bed truck + 16ft long trailer) He suggested I park diagonally. I was almost done and I told him I only had one more trip into the facility. He asked me to "hurry up". I assume this may be his first real job and lacks situational awareness and tact. I returned my trailer and departed. Now I am wondering if I remembered to "check out" with your security system. I found the scan card system rather tedious, but understand it is preventing people from living in the facility
ADAM C | First ImpressionsYou're doing an excellent job! Best wishes to you.
AHMED M | First ImpressionsJeremiah was very helpful and knowledgeable
DESIREE N | First ImpressionsStaff was GREAT much Love and very professional
Linda c | First ImpressionsAwesome staff and facility
Sandy H | Overall ExperienceRented a 4 x 4 unit on the upper level due to my disability, I couldn’t climb the ladders. I told him that they knew it. I told him I will need to find some help. I went in on the 28th and they told me my account was canceled by somebody and they rented it to another person. That’s double booking. Then they tell me I should’ve had a lock on it or they never told me to put a lock. I told him my disability.
RICHARD Q | Overall Experiencecustomer service was awesome our rep got us in and out answered all of questions then proceeded to ask if there was anything else he could do. We got there three minutes before closing most people would have said we are closed but he asked what can I do for you then I told him what I needed and he said let’s get you squared away and on your way. I was in and out thank you so much for your wonderful awesome customer service JJ
Demetria M | First ImpressionsIt would be nice to have a few trash cans inside and in the lot to keep things tidy. Would also be nice to have a community broom available so that we can keep areas tidy. Off ice refused access to broom. Just makes more work for staff.
jamie s | First ImpressionsRobin, was very helpful.
Carmen B | Overall ExperienceI put a claim in for the past when I came to move out of my storage unit in October 2024. I notified the general manager well knowledgeable and helpful thank you. Assistant manager truly needs to work on customer service and business ethics and not patronize the customers when he has made numerous errors which caused the general manager to clean up. Therefore customer service is key you're only costing people more money when you're not professional. Also claim department close a claim than ever inquired about and there's numerous funds that needs to be replaced. Kind of upset because me and my son had a surgery and weren't offered a better services without having to come out of the claimants pocket. Did appreciate the support with our families situation.
LAURAMAY A | Overall ExperienceThe Manager Mr.Garcia is the best n the staff are quick, friendly and fast. Shoutout to Bre as well she was very helpful tell me at the room sizes n what works best!! Thanks Yall
ARRASHID H | Overall Experience