Really nice. Competent personnel. The two ladies couldn't have been more helpful. Thorough knowledge of the storage rental process. Very pleased with the whole process. Facilities super clean!
William K | First ImpressionsSelf Storage Units in Lorton, VA, 22079
U-Haul Moving & Storage of Newington
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- 4.5 Average Customer Rating
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The Staff (like all of them) was very very pleasant. Seriously. It made my very stressful move, so much easier. Thank you. Much appreciated.
HEATHER N | First ImpressionsWe unfortunately have had to use other storage options and nothing measures up. The ease of access and cleanliness of the facility are standouts. Sherev, the general manager, is a super star!! She clearly set the standard and all of her employees are a joy to interact with for purchasing supplies and coordinating rentals. I wish all of my customer experiences could be as positive!! Thank you!!
HOPE M | Overall ExperienceThe manager was extremely kind and helpful throughout the entire process.
Jared R | Overall ExperienceMy experience with u-Hall has been very good. Very professional and helpful in all aspects of services I have used from renting a truck in FL and driving it to a storage location in VA.
andrea b | First ImpressionsStaff is very tentative to the customers needs. I will return to this facility for any of my U-Haul needs. No Wayne A. Sanders
Wayne S | Overall ExperienceThe staff at the Newington facility were beyond nice, very helpful and kind. Thank you!!
monica k | Overall ExperienceThe associate i worked with was the best of the best!
Clyde N | First ImpressionsThere is a lot of room to grow at this location. 1) Loading dock. We pay a lot for a storage space each month. We should have easy access to the loading dock. The staff will park Uhaul trucks and trailers in the loading dock parking spots. They were clearly and definitively uhaul rental trucks and trailers that are awaiting a renter. This limits it to a couple spaces for the customers. It’s lazy and disrespectful to customer needs. I talked to an assistant manager and the behavior didn’t change in the following days. 2) Entrance doors. When the office opens, the double doors should be set to automatically open-as per standard procedures. Several times, I've had to go over to the staff, interrupt them and ask them to unlock the door. Good organizations do routine things, routinely. 3) Closing the loading docks to clear snow? Come on. Plan better. 4) They advertised use of the dumpster for a fee. I built my move in plan around that. Then, when the time came to use the dumpster, the staff member said it was unavailable. Thus, I had to go all the way out to the landfill that day.
ERIC N | Overall ExperienceShereve and her team are amazing! They are so helpful and genuinely care about people. I truly felt taken care of which is so nice moving to a new city.
Patrick C | First ImpressionsEverything was easy the person who helps me is very professional she guide me step by step, I’m very happy with the service received.
JAIMEH A | First ImpressionsGreat place and convenient location.
HUGH K | Overall ExperienceThank you!
PATRICIA F | Overall ExperienceGreat experience!
Carolyn G | First ImpressionsGreat and professional staff
ALBERT A | Overall Experience