Great staff
Samantha A | Overall ExperienceSelf Storage Units in Madison, TN, 37115
U-Haul Moving & Storage of Madison
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U-Haul Storage of Rivergate
1476 Gallatin Pike N, Madison, TN 37115 View Available Units2.5 miles from this location -
U-Haul Moving & Storage of Rivergate
1515 Gallatin Pike N, Madison, TN 37115 View Available Units2.7 miles from this location -
U-Haul Moving & Storage of Hendersonville
208 W Main St, Hendersonville, TN 37075 View Available Units6.7 miles from this location -
U-Haul Moving & Storage of Nashville
506 Fesslers Ln, Nashville, TN 37210 View Available Units7.4 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The uhaul employees are incredibly nice friendly and professional. I had a good experience overall but was frustrated upon arriving to move in. I called multiple times to ensure the process would go smoothly. I was told which unit I needed based on a one bedroom apartment. Upon arrival it was after hours so I had to move in online. The link that was sent to me did not work. I was sent a link 4 times before it worked. When I called after the third attempt I was told they couldn’t help me until the next morning. At that time it was 8:30pm. I had driven 7 hours. I had to leave early before the office opened the next morning to drive another 9 hours. Yet the person didn’t seem to be concerned. Fortunately another person sent me the fourth link which worked. But then I get into the facility to find out that I had been put on the second floor with no freight elevator. There was a 40% grade ramp I had to push furniture up. I’m 5’2” 110 pounds. This is unacceptable. I don’t even know how I’m going to get my stuff back down the ramp. I literally called and specifically asked if there was a freight elevator. I was told emphatically yes there was. Keep in mind this was in the dark at 8:30 at night. To top it off, not all of my stuff fit in the space. The unit was not as big as the 10’ van I had rented. Again the people are kind but there is a disconnect on the knowledge about the facilities and the online system has some glitches that need to be addressed. I would recommend Uhaul to others but I would make sure they are completely aware of the negatives they may encounter. Hopefully these can be addressed.
Angela Z | Online Move InMy unit was #1 the first unit but it seems like it was the last unit at the opposite end of the entrance. Every time I went there I always had to get staff to move a trailer or truck Very inconvenient. The unit had no lights it was very dark and I had containers that had moisture damage. I had to throw a lot of stuff away. I recommend them not renting out that first unit because they treated like parking lot in front. It doesn’t matter how often someone visits there unit they should have full access to it at all times. I do not recommend outside units because of the weather and especially when it’s dark for the crawling critters.
Leah F | Overall ExperienceThe person inside the office was very friendly and helpful and even gave suggestions on how to do it.
BRITT R | First ImpressionsFacility is very clean, well kept, convenient, were very helpful. Everything online was easy & done just as it stated.
Yvette F | Online Move InTy. C/o. Big Jon. Madison Center &. 2. More. Employees. We're. 💯. Great. I was there I think 15+ yrs. Enjoyed the Visit. Unit 244. Ms. Deborah Claytor 🙏🏾💕🙏🏾
debroah C | Overall ExperienceIt’s a good spot, go for it!
Dave B | Overall ExperienceI was overcharged twice and staff is rude
shantel j | Overall ExperienceJohn Walker could not have been more helpful and cooperative throughout the time I rented my storage unit. He went above and beyond several times to assist me in managing the property in my unit. I remain very appreciative of his help and commend him highly.
Leo G | Overall ExperienceI had valuable and memorable things that got ruined with mold there were snake skins like I found 4 to 5 snake skins in different areas in my storage! There was all kinds of gravel! Which came from where I don’t know cause the floor walls and ceiling was concrete! The whole storage smelled of mold and that’s just with big items that were not boxed! So other things that were boxed I have not checked yet! I will be filing an insurance claim! And I still haven’t received my deposit back yet from the truck rental I had a 55 dollar off coupon from the corporate office! Thanks for your time! Have a good day!
Brenda J | Overall ExperienceEverything was wonderful
Cherree M | First ImpressionsThe manager was incredibly helpful
ALBERT B | First Impressions