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Brittany P | Overall ExperienceSelf Storage Units in Memphis, TN, 38125
U-Haul Moving & Storage of Germantown
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Thank you guys. The service was excellent.
stephanie w | First ImpressionsWhen I got to the facility, I was not able to use the keypad to enter the building so I had to go inside once I get there. There were five Hispanics holding up the only worker inside the building after work I was able to talk to a young man to that was able to assist me with my exit code. Once I got into the building where the unit is located the lock that was supposed to be provided, was not there I made it back on the inside to speak with an attendant the same five Hispanic guys were they’re still holding up her register or her line I then informed the young lady the lock was not provided as stated on the contract inside of the unit. I was then told that U-Haul no longer provide the locks that it had to be purchased so I end up having to purchase a 1195 lock in order to secure the unit. This information was not shared during the initial time of inquiry of the Unit on the website when you go and sign up and to reserve a unit it clearly states that a 1195 lock is provided on the inside of the unit if I would have known the lock was not on the inside I would have purchased my lock from somewhere else because that is over pricey expensive for the type of lot that is provided or I had to purchase other than that the service was good. The young lady, as well as the young man were very nice and helpful.
Priscilla C | Online Move InThe staff was very helpful and gave me the best experience I ever had with U - Haul.
JARVIS B | First ImpressionsThanks for the amazing service .
Nario O | Overall ExperienceGreat customer service!
Jeremy S | Online Move InKametris the manager the supervisor was vet pleasant and her staff follow behind they manager very well good communication is the
Tiffany A | Overall ExperienceYou know the manager Katrina has done an amazing job even with them transitioning from the smaller office to the bigger office. She really really did a great job with it. Her and her staff are amazing and I would recommend this particular unit to anyone if I ever needed another storage. This location will be my number one option. Thank ou guys so much for all the help you have done for us.
Kevin C | Overall ExperienceThe manager “Karmetra” displayed great service 101, and went far beyond the call of duty to ensure I was comfortable with my purchase and rental. I’m sold. Not just me but all the other customers I witnessed her serve. This definitely will be my location of choice!
billy r | First ImpressionsVery nice, cool, and clean.
Vernice H | Online Move InI had no major issues and always felt safe whenever I was on the property
Carolyn W | Overall Experience