Michael Newman and the call center booking team were great - accommodating and helped us make the whole process much smoother through checking-in/out the same truck and also having a storage unit available. Much appreciated!
Luke B | Overall ExperienceSelf Storage Units in Moscow, ID, 83843
U-Haul Storage of Moscow
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Indoor Storage
Storage Customer Reviews
- 4.5 Average Customer Rating
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Except for the very last day, the staff were usually surly, unsmiling… I hated going there or calling because the service was so awful. Your links between website and local stores are terrible. Site has improved a bit, but the dust accumulation in the indoor units is just awful. So glad I don’t have to go back there.
DONNA H | Overall ExperienceGreat experience overall.
thomas b | Overall ExperienceWe liked the cleanliness, convenience, and security of this storage facility. Our only concern is that the customer service needs improvement, particularly the cranky manager who was less than pleasant every time we encountered her. Overall though we would recommend this place. The storage prices seemed high, so next time we will compare prices. However, for our move this was a perfect set up.
Stephanie R | Overall ExperienceI began using this storage facility 8 years ago, and I have always found it clean, safe, shielded from the elements, and immaculately maintained. Thank you all.
MARY R | Overall ExperienceI found the UHAUL STORAGE to be efficient and accessible and Secure.
KENT S | Overall ExperienceStaff are very friendly and provide excellent customer service. Storage facility is very clean and well-maintained. I highly recommend using their storage over others in Moscow.
Jeffrey R | Overall ExperienceVery professional, very efficient service
Gustavo B | Overall ExperienceAlthough the lock on our storage unit we purchased was mistakenly taken of and replaced with a new lock, we weren’t notified of the change and the new lock had no keys and was cut off at no charge, we were made to purchase a new lock, instead of giving us a free replacement lock. Overall a good experience!
ROBERT B | Overall ExperienceBecause there is always room for improvement in any scenario, my only critical feedback item would be to have lights added inside the units. Lighting outside was great, but our unit was very dark and I had to use flashlights in order to locate my things to retrieve from storage; this posed a safety issue a few times when I couldn’t see my way around.
Wes C | Overall ExperienceI payed for one month of service, moved out 5 days afterwards. Asked for a refund for the remainder of the month, but was told no!!!!!’
Robert C | Overall ExperienceThanks!
Bob G | Overall ExperienceThe employees tried their best but were unable to access some of uhauls systems. The first question is double barreled. The units were secure. But they were horribly lit.
Nathan M | Overall Experience