I had a terrible experience with this U-haul location. In part, most of the staff was helpful. My terrible experience was with the General Manager. My mother resides in Norfolk, Va. I’m a retired Combat Veteran who resides out of state. My brother and I moved the contents of the container of the storage unit 202. After we finished moving, I had a prior engagement on Sunday so I returned to my residence out of state. My brother attempted to clear the administrative portion of the contract, he requested that General Manager call on Saturday. I received a call Sunday, as aforementioned, I had a prior engagement. Didn’t see the call. On Monday morning, my financial institution flagged three attempts on my account from this location for different amounts, which they deemed fraudulent or suspicious activity. I called Monday and the general manager stated that there were things apparently wrong with the unit and we dumped things in the dumpster which wasn’t authorized. There should have been a discussion before attempting to take funds or at minimum show proof. I’m willing to have a discussion, but I would not recommend this location to anyone. It’s poorly managed and desperately needs supervision. I’m asking for a return call or point of contact other then the General manager whom is very unprofessional and not informed on how to conduct himself as a professional.
JONAS W | Overall ExperienceSelf Storage Units in Norfolk, VA, 23502
U-Haul Moving & Storage at Janaf
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Drive Up Storage
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Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$169.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $169.95 Per Month
1 Unit Left!
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Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$179.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $179.95 Per Month
Split Level Storage
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Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$169.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $169.95 Per Month
1 Unit Left!
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Medium
10' x 10' x 6'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$169.95
Per Month
- Split Level
- 1st Floor
- Street Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $169.95 Per Month
1 Unit Left!
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Large
10' x 20' x 8'4 Bedroom Home or larger
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$194.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $194.95 Per Month
1 Unit Left!
Sustainable Drive Up Storage
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Large
7' x 23.5' x 6.5'2-3 Bedroom Home
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$179.95
Per Month
- Vanbody
- Outside Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $179.95 Per Month
1 Unit Left!
Indoor Storage
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
All staff were very helpful. Thanks so much. The entire team was great !
Dkayla B | Overall ExperienceOnly a few staff and management was clear ,fair and understanding with all of uhaul rules ;regulations and standards,I have lost storages before because of job loss,sickness etc.and I was treated fairly,but since the continued change of management and employee turnover,the integrity and respect for the community and customer needs were poorly and some times not met @all,now or never would I recommend uhaul services,I would perfer other associates and friends to go somewhere else where they would be better served
Sarah M | Overall ExperienceExcellence customer service
LEVI H | First ImpressionsGreat Customer service. Especially JAMES. He was an amazing help.
IRA H | Overall ExperienceEveryone at the Raby Rd location as been friendly knowledgeable helpful no matter what the situation they are having with a customer great attitude with clients no matter how difficult or entailed the situation becomes. They all go above and beyond for each and every customer. . They all should get a raise for going above and beyond expectations to accommodate and guarantee the customer being satisfied. Thank you so much for wonderful crew at the Raby rd location in Norf va
Whitney E | First ImpressionsVery pleased with the customer service!
Richard H | First ImpressionsJames was a HUGE help to my family! He went above and beyond to take care of my son’s move! Thank you James!
Kippy B | First ImpressionsTrucks need to be in order when driving through parking lot hard to get out of parking lot
Utica P | Overall ExperienceWhen my unit was broken into they did nothing for me because they said there was no evidence of a break-in but I had the lock that was cut there shouldn't have been any other evidence. When it came time to check out I needed less than a week to be out had to pay for an additional month then was charged anyway after I removed myself from autopay and still waiting for the funds to be returned
Shawn R | Overall ExperienceThe storage rooms outside have wood around the walls instead of metal and as long as I have been renting I’ve never seen a like this. Wouldn’t that attract more bugs, insects, rodents. I hope not because I would dislike it if my items are destroyed. My clothing and all. When did Uhaul start using wood in units?
Shirley D | First ImpressionsThey were very helpful with locks. The African guy is so nice and always waving and checking up on me when he sees me on the site .
Jahnesia G | Overall ExperienceHad to adjust the drop off and storage options at the last minute. Godfrey wasn't even scheduled to work. The location was short staffed and very busy. I was helped quickly and the service was very accomodating and professional.
David P | First ImpressionsA good day of moving was over shadowed by some major damage to several items. (Water and mold damage to where it had to be disposed of since it was actually not reparable or salvageable. That was an unfortunate $1,900 issue with extra trips to the unit and the non repairable personal effects that were trusted to U-haul.
MARK W | Overall Experience