When my unit was broken into they did nothing for me because they said there was no evidence of a break-in but I had the lock that was cut there shouldn't have been any other evidence. When it came time to check out I needed less than a week to be out had to pay for an additional month then was charged anyway after I removed myself from autopay and still waiting for the funds to be returned
Shawn R | Overall ExperienceSelf Storage Units in Norfolk, VA, 23502
U-Haul Moving & Storage at Janaf
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Drive Up Storage
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![Example storage unit layout]()
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
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$179.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $179.95 Per Month
Indoor Storage
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The storage rooms outside have wood around the walls instead of metal and as long as I have been renting I’ve never seen a like this. Wouldn’t that attract more bugs, insects, rodents. I hope not because I would dislike it if my items are destroyed. My clothing and all. When did Uhaul start using wood in units?
Shirley D | First ImpressionsThey were very helpful with locks. The African guy is so nice and always waving and checking up on me when he sees me on the site .
Jahnesia G | Overall ExperienceHad to adjust the drop off and storage options at the last minute. Godfrey wasn't even scheduled to work. The location was short staffed and very busy. I was helped quickly and the service was very accomodating and professional.
David P | First ImpressionsA good day of moving was over shadowed by some major damage to several items. (Water and mold damage to where it had to be disposed of since it was actually not reparable or salvageable. That was an unfortunate $1,900 issue with extra trips to the unit and the non repairable personal effects that were trusted to U-haul.
MARK W | Overall ExperienceThe staff at this facility is very accommodating and friendly! Especially the general manager, Godfrey Waswa- he was amazing!!!! 💕
KATHRYN A | First Impressions⭐⭐⭐⭐⭐ Outstanding Service & Affordable Pricing! I can’t say enough great things about my experience with U-Haul’s storage facility! From the moment I walked in, the staff was incredibly friendly, professional, and willing to go the extra mile to make sure I had the perfect storage unit for my needs. Their customer service is top-notch—every question I had was answered with a smile. One of the biggest highlights is their affordable pricing. Compared to other storage options in the area, U-Haul offers some of the best rates around without sacrificing quality or security. I was pleasantly surprised at how budget-friendly the units were, and there were no hidden fees or surprises. Another huge plus is their 24/7 access! It’s incredibly convenient to be able to access my belongings whenever I need them, day or night. Whether it’s an early morning pickup or a late-night drop-off, I never have to worry about restricted hours. The facility itself is spotless—clean, well-lit, and very well-maintained. I feel safe when visiting, and it’s clear that they take pride in keeping the place in top condition. Whether you need extra storage space or any other moving-related service, U-Haul of Norfolk has your back!Moving can be a stressful experience, but I assure you this facility goes above and beyond to turn that stress into a smooth and pleasant process. Thanks to their incredible staff, affordability, and convenience, I Have no problem highly Recommending U-Haul for all your moving and storage needs!
MATTHEW G | First ImpressionsI needed my storage to be unlock after sending my key to California by mistake, they won't help me, even tho they had the means to do so, say it was their policy not not to open locks, but when they went into my storage without telling me, allowed strangers to remove my items, thrown them on a truck and mo e it to another spot ; I gues the policy did not matter then, because they refuse to help open my lock it cost me $450 , uhaul is the worst company, when they went into my storage and move my items, to another location they did not pack my items back, they just throw it in the new space like trash, breaking numerous items and refuse to pay, they broke into my storage and move my items without telling me, who does that to their customers
CARLA M | Overall ExperienceLady that helped was great
Jermaine T | First ImpressionsThere should be more lights out across the street for better view when it's darker.
Brianna W | Overall ExperienceNeed a fence.
Alexandria K | Overall Experience