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Eiro C | First ImpressionsSelf Storage Units in Norfolk, VA, 23502
U-Haul Moving & Storage at Janaf
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I could not have asked for anything more! Excellent service!
BILLY S | Overall ExperienceOutstanding customer service with Mr Marcus.
LUIS D | First ImpressionsThe staff were wonderful. There are very helpful The facility is alway clean and well maintained
LEVI H | Overall ExperienceThe tried to charge me $100 to remove a little of trash that they told my friend we’ll take care of it. Terrible service. I have dealt with Uhual a lot in the past and this is bad business. I will not recommend or use them for storage again.
Nakim G | Overall ExperienceI had a terrible experience with this U-haul location. In part, most of the staff was helpful. My terrible experience was with the General Manager. My mother resides in Norfolk, Va. I’m a retired Combat Veteran who resides out of state. My brother and I moved the contents of the container of the storage unit 202. After we finished moving, I had a prior engagement on Sunday so I returned to my residence out of state. My brother attempted to clear the administrative portion of the contract, he requested that General Manager call on Saturday. I received a call Sunday, as aforementioned, I had a prior engagement. Didn’t see the call. On Monday morning, my financial institution flagged three attempts on my account from this location for different amounts, which they deemed fraudulent or suspicious activity. I called Monday and the general manager stated that there were things apparently wrong with the unit and we dumped things in the dumpster which wasn’t authorized. There should have been a discussion before attempting to take funds or at minimum show proof. I’m willing to have a discussion, but I would not recommend this location to anyone. It’s poorly managed and desperately needs supervision. I’m asking for a return call or point of contact other then the General manager whom is very unprofessional and not informed on how to conduct himself as a professional.
JONAS W | Overall ExperienceAll staff were very helpful. Thanks so much. The entire team was great !
Dkayla B | Overall ExperienceOnly a few staff and management was clear ,fair and understanding with all of uhaul rules ;regulations and standards,I have lost storages before because of job loss,sickness etc.and I was treated fairly,but since the continued change of management and employee turnover,the integrity and respect for the community and customer needs were poorly and some times not met @all,now or never would I recommend uhaul services,I would perfer other associates and friends to go somewhere else where they would be better served
Sarah M | Overall ExperienceExcellence customer service
LEVI H | First ImpressionsGreat Customer service. Especially JAMES. He was an amazing help.
IRA H | Overall ExperienceEveryone at the Raby Rd location as been friendly knowledgeable helpful no matter what the situation they are having with a customer great attitude with clients no matter how difficult or entailed the situation becomes. They all go above and beyond for each and every customer. . They all should get a raise for going above and beyond expectations to accommodate and guarantee the customer being satisfied. Thank you so much for wonderful crew at the Raby rd location in Norf va
Whitney E | First ImpressionsVery pleased with the customer service!
Richard H | First ImpressionsJames was a HUGE help to my family! He went above and beyond to take care of my son’s move! Thank you James!
Kippy B | First ImpressionsTrucks need to be in order when driving through parking lot hard to get out of parking lot
Utica P | Overall Experience