Ginnie was excellent, showed us different units to understand best size for our needs. Excellent customer service
Juan H | Online Move InSelf Storage Units in Pasadena, CA, 91105
U-Haul Moving & Storage of Pasadena
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- 4.5 Average Customer Rating
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The GM at the Pasadena, California Raymond Avenue location does an outstanding job training the staff. Everybody there is very knowledgeable, helpful and friendly. Very fair price. I went to a competitor around the corner. Similarly sized unit was $36 a month more PLUS forced $15 a month insurance even though my renters policy at my apartment fully states my things aren’t insured anywhere in the world, plus $25 lock fee, plus $35 administration fee to initiate Your only additional charge was for a lock. I waited to complete my registration. You enticed my registration by giving me a free lock, so bonus bonus or ✅➕
Robert W | Online Move InExcelente personal! Excelente location! Very good attention!!
BLANCA D | Overall ExperienceTHANK YOU GUYS FOR WORKING WITH ME WITH YOU IN MY ITEMS SAFE AND SECURE THANK YOU VERY MUCH. MUCH ❤️
ANTYOWN H | Overall ExperienceI could not believe the disgusting smell of urine when we walked into the facility yesterday. When we opened our unit, things were wrapped in plastic in plastic bags and bubble wrap since that is so porous all the bags smell smelled like urine. Completely frustrating because this was for a client where a moving company that we're holding things to move them back into their home completely embarrassed and disgusted. I definitely will not be referring you to anybody and I highly recommend you do something about your storage facility smelling like urine once you enter the building. The office does not smell like you're in the actual storage facility smell smells like urine and it's going into the individual storage units. Completely unacceptable
JESSICA B | Overall ExperienceJennie was very helpful and easy to work with. Thank you.
Lawrence B | First ImpressionsJim Decker is a good man, and his staff is reflective of his leadership. 10/10 recommend this location and will rent again from here in the future if the need for Uhaul services present themselves.
DARON A | Overall ExperienceThe gentleman at the front desk was a great help, and very kind.
Christina M | Overall ExperienceI felt like the hours should be longer on the weekends, considering that people have to work during the week
Michelle H | Overall ExperienceManager very nice lady very helpful she is always smiling belive it or not if im in the area I just drop by for quick hello with her she is so pleasant to speak with I hope you guys pay her well .
Avedis P | Overall ExperienceI am happy to say that everything went well and better than what I expected. The staff was friendly and assisted me getting the right storage units and moving vehicles. The storage facility is well kept and I love how there's a loading dock for the larger units. Thank you U-Haul for a job well done!
RAMIRO R | Overall ExperienceArmando was great.
Robert Z | Online Move InUnit (for $) is small. Lighting in walkway only. I need to bring "power" of my own for lighting inside. Close to public transit. I'm (guessing homeless man) came up to me asking to "help move". This is very unsafe for all involved. I was there on a Thursday approx. 5pm. I may have to carry pepper spray?
Teresa M | First ImpressionsEverything was great. First time ever renting a unit. Jenny was very helpful!
Adolfo M | Overall ExperienceNot having elevator is hard to rent a unit upstairs. Even though I was offered first month free, the unit they offered was too small 4x4x4 size.
AGNES C | Overall ExperienceShanna, armondo, and genny were wonderful polite and courteous each visit so informative and helpful
TAMARA J | Overall Experience