thank you for being so professional and so helpful
Ana C | Overall ExperienceSelf Storage Units in Pomona, CA, 91767
U-Haul Moving & Storage at Garey Ave
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
-
U-Haul Moving & Storage at Holt Ave
1512 W Holt Av, Pomona, CA 91768 View Available Units2.3 miles from this location -
U-Haul Moving & Storage of Charter Oak
1961 E Covina Bl, Covina, CA 91724 View Available Units5.7 miles from this location -
U-Haul Moving & Storage of Glendora
1301 E Rte 66, Glendora, CA 91740 View Available Units6.0 miles from this location -
U-Haul Moving & Storage of Ontario
831 E Holt Bl, Ontario, CA 91761 View Available Units6.7 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The unit did not have a secure clasp, and at one point when I thought I had locked it, it was in fact still open. Later I was asked if anything was missing; at the time, it appeared everything was there. I'm missing some items. On my first attempt at renting a van the manager informed me I HAD to give the name and address of someone who would apparently take responsibility for monies owed as a result of my damaging the $50,000+ van. This was NEVER discussed when I initially inquired about its use, and I have never been asked to do this in Santa Rosa where I now reside. When I asked for TEMPORARY use of a unit to move items in from another storage unit I had with Stor 'n' Lock and items from my rental in Upland, I made it perfectly clear this was due to the fact I would be moving in a weeks time (7 days) to Santa Rosa, CA. I was told that would be fine and that the first 30 days were free. In the process of moving, I had to move my personal items around Mr. Jones (a transient) who was present the majority of this time sitting outside his unit with the door ajar. At one point, I was moving said items out a back door, which was at least twice the distance from my units location, into the 10' truck I rented for the move north. I'd like to point out, I'm now 70 yrs. of age as of this past May. I consider myself well-fit. However, I made this entire move-on my own-with no help whatsoever. I was working from sun up to sun down cleaning out my rental while moving boxes and furniture to Pomona. WHENEVER, I tried to make a phone call to the Pomona location to ask a question or inform them of my need for extra time, I was rerouted to another number to determine who to call to get help. One of the last phone calls I HAD to make to determine why I was being charged for a unit I had absolutely nothing stored in and had abandoned with the full knowledge of the very person I rented it from and who helped attach the trailer I used to pull my car on my way up north at the closing of day (7 pm), I was DEFINITELY NOT a satisfied customer.
GEORGE M | Overall ExperienceVery good service. I was pleased
roosevelt s | First ImpressionsStaff very friendly and informative no complaints at all
VERONICA N | Overall ExperienceAppreciated the gentlemen that were there if one was busy the other one jumped in. Very pleasant
Siapotagai B | Overall ExperienceIt would be more helpful if , there was people to talk to . Instead of a voice message
Leslie G | Overall ExperienceExcellent communication flexibility and professionalism
LISA H | Overall ExperienceThere were some requirements for renting a van that I was not made aware of prior to the actual rental. On the day I wanted to rent the vehicle and was asked for these requirements I was a little taken aback. Later, it was explained why I needed references and managed to calm down. Also, although the associate was trying to be helpful, I needed a unit reserved for my final destination. Instead of explaining I needed to do it, they tried to help and led me to believe I had a unit reserved. I called the manager of the site to make the reservation myself.
GEORGE M | First ImpressionsThe agent was amazing friendly helpful and very attentive in regards to showing us different units going over sizes and pricing. The best agent I’ve ever dealt with at Uhaul.
Siapotagai B | First ImpressionsFound a much bigger storage unit for way cheaper. Rent was going up and up. To think that you never missed a payment and barley went to the storage they would have been more interested in keeping your business instead they are interested in putting up the monthly price. From $96 to $109 to $139 to $150. Staff is friendly so that’s good. But the surrounding area isn’t too safe. Lighting inside is good and well ventilated but so much dust collected since the top of the storage isn’t sealed. Just closed off with a thin wire.
Yazmine R | Overall ExperienceSTAFF ; SIMPLE AMAZING VERY PROFESSIONAL , VERY KNOWLEDGEABLE , VERY FRIENDLY ( GREAT ) , NOT ONLY TO MYSELF BUT TO EVERYONE , I SEEN THAT CAME TO THIS LOCATION . THANK YOU YALL
MARION H | Overall ExperienceDavid always kind and helpful. A great asset to Uhaul. Tony was the 1st to help me out when I first opened up my storage there at Uhaul. Jimmy and the rest of the gents at the counter always a great team answered all my questions.
PATRICIA C | Overall ExperienceToo small. Ease of access is terrible. Customer service was good and the location is pretty decent.
RYAN M | Overall ExperienceExcellent service and they cared about my needs THANK YOU
Maria R | Overall ExperienceAlways helpful, the manager assisted me through any inconvenience I had. The best way to describe this location is beyond any doubt amazing. Thank you N. Garey Ave. Pomona U-Haul !
Joseph B | Overall ExperienceGeneral Manager David Sahagun and his whole staff at the UHAUL on N. Garey in Pomona, Ca 91767. Have been good to me. And treated everyone with the same excellent and devotion and kindness and respect. I love this UHAUL if it were t for the staff i don’t know where I would be.
Ruth G | Overall ExperiencePeople living inside of storage units. Couldn’t get to our unit because people would be cooking in front of unit. Felt very unsafe at the business.
bambi W | Overall Experience