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zachary f | Overall ExperienceSelf Storage Units in Rutland, VT, 05701
U-Haul Moving & Storage of Rutland
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Demetrias and his new trainee were extremely helpful and very friendly and made the process very smooth.
Deanna H | Online Move InI was moving out and getting my property to discover rats got into my unit ther were dead rats in it and it stunk to were I couldn’t even enter it for I have lung cancer and couldn’t take the air I had insurance on my unit but I didn’t receive anything
EDWARD D | Overall ExperienceThe new manager, Nicholas, is extremely kind and helpful. Great customer service. We are really aappreciative of his work
kelly T | Overall ExperienceBoth Ladies on this day were fantastic! Very helpful getting the trailer hooked up, and was able to back it ip to load at facility, from storage unit.
Caitlin L | Overall ExperienceMy upstairs unit had no lighting. And the door was 4” high.
Michael O | Overall ExperienceThere was a rodent issue - mouse droppings were all over contents. This should be addressed or at least shared with customers so they can take precautions.
Tracy M | Overall ExperienceThe access door was always broken, more often than it would work without issues.
Paul M | Overall ExperienceSeriously, you are sending a survey when it took 2 weeks of complaints to get any action taken to close my account after I had vacated my unit? Your facility should be shuttered by the Board of Health. Vermon infested, filthy, no lighting in loading area for 2 years since we rented the unit, and constant price increases to an already overpriced space. Not even the general manager responded to emails after I was directed to reach out to him per customer service. Sell, close it down or renovate and hire staff and management who care.
Natalie O | Overall ExperienceChelsea was so helpful and kind. She went above and beyond to assist me!
Samantha E | First ImpressionsI would definitely highly recommend them!
linda w | First ImpressionsNeed to fix entrance door keypad
James R | Overall ExperienceThe General Manager was very pleasant; however, the other representatives were quite unhelpful and rude when I presented a problem. Understaffed and representives frequently not in the office. The garage door for loading/unloading was consistantly broken and unable to use which was very inconveinant. Keyless entry was broken frequently.
Samantha R | Overall Experience