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LORETTA T | Overall ExperienceSelf Storage Units in Saint Louis, MO, 63110
U-Haul Moving & Storage on The Hill
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I had issues with my door one week after I got my storage unit I notified the staff he called it in to the manager was told to setup a appointment to have the door fixed instead of immediately offering me another unit which would of solved the issue. However I went in an talk to the manager again after two more weeks told her to have them contact me I’m always available I waited another 3 weeks still no call or nothing changed so I went again and asked about the process was told the same thing so basically I was forced to stop using it having to pry it open with a 2x4 everytime got very exhausting called and asked again about it just wasn’t a good experience for me I lost business not being able to use it
BRIAN R | Overall ExperienceMy reservation was made on line; however when I arrived the unit wasn't available. Ms. Tawana diligently searched the system and found a compatible unit. Her assistant also explained the coding entrance method and locking of the unit. Excellent and friendly service!!!!
Jennifer C | First ImpressionsWe cannot express enough how INCREDIBLE our experience with Lawana and crew was! From the moment we booked online to the moment we paid - every step was seamless and friendly! We initially underestimated the size of the storage until we would need and booked one too WAY too small. Lonnel was patient and kind as he walked us through multiple other units to show us the size, update pricing and provide all the required info. We eventually found the perfect unit thanks to Lonnel! He also provided detailed instructions, what to keep an eye for and track with the truck we rented. Cut to our 'check out' time with Lawana... BEYOND LOVELY! She was detailed, pleasant, so friendly and honest. You can tell her mindset is making sure the customer comes out with a great experience and did not upsell or pressure us for anything we did not need. We laughed with her, she listened to us and was just incredibly knowledgable and pleasant to work with. I cannot recommend Lawana and her location more. Trust my review when I say you need to utilize this location and this team. Thank you again for your patience, knowledge and kindness!!! We will send everyone in need of storage, moving supplies, rental trucks, etc your way ! Flawless and dedicated experience!
Alyssa B | Overall ExperienceI truly appreciate this service!
Marshelle W | First ImpressionsI am very thankful for the service provided at U-Haul!
Marshelle W | Overall ExperienceYou all came in clutch after the tornado. Thank you so much 😊
SHANA G | Overall ExperienceLawana was for helpful and courteous. She was awesome
ALFONSO S | Overall ExperienceFacility manager Lawana Coley is great with the customers as well as her staff. She is personable , knowledgeable & all things that make a good fit. The whole team at this location is a refreshing and welcoming change.
felicia P | Overall ExperienceAfter being affected by the tornado in St. Louis, it was so refreshing to come to the U-Haul location at 2101 S kingshighway blvd and receive such INCREDIBLE service. Lonnel was kind, patient, helpful and just went above and beyond! He was great at handling multiple people coming in and out while making sure my needs were taken care of.
KATHLYN T | First ImpressionsThe lady at the 2010 S Kingshighway location was super friendly and very helpful
Brandon W | First ImpressionsThe service I received was phenomenal - very fast and understanding of the situation. Will be recommending this place to friends and only using U-Haul for future needs
Gerson R | First ImpressionsWas very smooth
fred t | First Impressions