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VICTOR N | Online Move InSelf Storage Units in Stoughton, MA, 02072
U-Haul Moving & Storage of Stoughton
Services at this Location:
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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390 Providence Hwy, Norwood, MA 02062 View Available Units5.9 miles from this location -
U-Haul Moving & Storage of Hyde Park-Milton
150 Fairmount Ave, Hyde Park, MA 02136 View Available Units7.9 miles from this location
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Storage Customer Reviews
- 3.5 Average Customer Rating
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This location is infested
RENEE G | Overall ExperienceI had a tough move and they were very accommodating and helpful to me!! Thank you!!🙏
JANICE H | Overall ExperiencePoor Customer Service and unprofessional approach to business. This location operates like a Military camp with no respect for customers and the U-Haul brand. I'm so anxious to remove my furniture and items from this location. I was not treated with respect and was aggressively instructed in a commanding and verbally abusive approach. I was humiliated and disrespected in front of other customers. Poor representative of business BUT most importantly no value for Customer Service. This U-Haul location gives me severe anxiety after a fourteen (14) hours drive.
Francis w | First ImpressionsThey keep on sending late notices, notified my daughter of our late payment, harassed me when in fact I had already closed out our account. No one answers the phone.
CHARLENE R | Overall ExperienceGreat place! Great people!
MORRELL P | Overall ExperienceI have never met staff that were less friendly or accessible. Every time I arrived over a two-day period, it was difficult to find anyone to simply answer a question. I returned to my unit to find a different lock on the door without explanation. When I finally found someone, I was told it was not fully locked, so another lock was placed on the door. Although that was great in terms of securing the unit, it would have been helpful to receive a call or text to inform me of this rather than have me be unable to access the unit and search for a staff person to figure out what was going on finally. Overall, the communication is extremely poor, and the efficiency is terrible. This is evidenced by the documentation on this form. I moved into the units on 6/29/24 and moved out on 7/6/24. The units were both completely clean and immediately tagged eligible for rental, but despite speaking directly with the staff there at checkout and calling numerous times to the location, they did not check me out in their system until 7/15/24. I don't know what the game is but it is poor customer service and inefficient. I will NEVER use UHaul storage again.
Natalie J | Overall ExperienceCheri has been great and is a tremendous asset to the place!!
Angela P | Overall ExperiencePlace was clean every time I checked on my unit. But took 2 more visits and 3 phone calls to close. There's alot of useless people there finally got someone who knows something
JOHN B | Overall ExperienceGreat customer service and very very clean!
APRIL P | Overall ExperienceManager and staff was very friendly maintain the facility storage unit was easy access Always Had cart thank you for my five years experience with your facility
robert c | Overall Experiencemy payment date was 4/10/24. i moved out and checked in with a facility worker, they checked my clean unit and assured me i would nto have to pay but i am being charged.
Nahijah P | Overall ExperienceReally appreciated the guy who set me up with my unit.
Jason M | First ImpressionsI selected this storage facility because of one mont free by a person who referred me. Only I got there and had to come up with $300 unexpectedly. I was told to call ahead of time if moving out. I did not have that option as there was a lot going on with the approval of my new apartment and I didn't get the keys until after seven the day before the move. I keep getting messages that my rent is past due. I moved out of the storage on the day the rent would have been due.
Elizabeth B | Overall ExperienceThe location is excellent. The customer service is very good. That’s why I’m a repeating customer will continue coming back.
Rhuvette R | Online Move InStaff kind of lazy; not accommodating at all
Stacey A | Online Move InStaff were unhelpful, did not keep consistent hours, and delayed my move out date for weeks until I had accrued additional charges and late fees. I had to call uhaul's general line to get help with the Stoughton staff, at which point they were suddenly able to resolve my issues same day. I was given incorrect information regarding hours and moveout procedure by Stoughton over the phone.
Andrew T | Overall Experience