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Kevin h | Overall ExperienceSelf Storage Units in Stoughton, MA, 02072
U-Haul Moving & Storage of Stoughton
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Storage Customer Reviews
- 3.5 Average Customer Rating
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A mi me gusta U HAUL pero hay gente que trabajar in U HAUL no habla bien con los clientes
EMILE P | First ImpressionsI’ve canceled my storage units twice and they’re sending me notices saying my rent is due. So clearly they can’t cancel units in person or over the phone. The unit itself was great.
Sarah I | Overall ExperienceEmployees are rude and have attitudes! AND...the employees don't know how to close out a unit when moved out, which lead to contact, outstanding charges and numerous lien notices. Contacted the facility and spoke with Joshua, Matt, and Sherri and was directed to Customer service center representatives. They were not any better as everyone didn't want to fix this problem and kept transferring onto the next person without a resolution. I WILL NEVER USE THIS STOUGHTON FACILITY OR RECOMMENDATION IT TO ANYONE! I WILL BE REPORTING TO THE BETTER BUSINESS BUREAU!
Lisa L | Overall ExperienceI did not move out on 4/10/25 - the move out date should be 3/3/25. Experience was rated poor as my items were covered in mice poop all over, the manager and supervisor of the facility was disrespectful, rude and careless about the damage done to my property. To date I am still being charged even though I moved month ago.
sara D | Overall ExperienceMice poop was all over my stuff
PORCHE R | Overall ExperienceI thought it would be 24/7 access. Or at least open til midnight. It closes way too early.
LYNNE H | First ImpressionsThis location is infested
RENEE G | Overall ExperienceI had a tough move and they were very accommodating and helpful to me!! Thank you!!🙏
JANICE H | Overall ExperiencePoor Customer Service and unprofessional approach to business. This location operates like a Military camp with no respect for customers and the U-Haul brand. I'm so anxious to remove my furniture and items from this location. I was not treated with respect and was aggressively instructed in a commanding and verbally abusive approach. I was humiliated and disrespected in front of other customers. Poor representative of business BUT most importantly no value for Customer Service. This U-Haul location gives me severe anxiety after a fourteen (14) hours drive.
Francis w | First ImpressionsThey keep on sending late notices, notified my daughter of our late payment, harassed me when in fact I had already closed out our account. No one answers the phone.
CHARLENE R | Overall ExperienceGreat place! Great people!
MORRELL P | Overall Experience