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FLORA J | Overall ExperienceSelf Storage Units in Surrey, BC, V3T2T8
U-Haul Moving & Storage of Surrey
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Very clean facility, well lit and always felt safe when using. Staff were friendly. One thing I would point out for review, I called the office and also walked in and spoke directly to someone about our departure. Was told everything would need to be removed February 28th to avoid March 1st billing. We did, luckily the rental unit we were moving into was vacant but did incur an additional days rent. On the 28th, when we notified the office on site that our unit was vacant she said we had until March 3rd. That misinformation was costly and unnecessary for us and should be addressed.
Joanne L | Overall ExperienceI had a good experience and would highly recommend you. I rented in another storage before but your helpful staff, unit cleanliness and the fact that it is closer to my house are all benefits I have from doing business with you. Thank you to the staff I met, lady who helped me through the process as well the gentleman.
Gloria I | First ImpressionsI had no issue with U-HAUL at all since I started using its storage in 2023.
DANILO F | First ImpressionsOver the years of my rental my Visa card changed. I proactively went to facility and they messed up. Then after calling to straighten it out it was still messed up and I received late notices etc. My payment was Sept 10. I closed my locker on September 20th and did not receive any refund. Yet there was a couple inquiring and rented said locker. Double dipping???
JOANNE R | Overall ExperienceThe staff is so friendly helpful and smiling. The area always so clean and pristine. Service impeccable. Employees and quality best I've ever seen which means well taken care of. Often happy to go above n beyond. Best storage ever.
Keith N | First Impressionsthx for great service and experince
JOSHUA E | Overall ExperienceIn conclusion, while my storage experience at UHUAL was generally positive, my dismay over the constant raising of the storage fees left a negative impact on my overall satisfaction. I would recommend caution to anyone considering storing their belongings at this facility, as the fluctuating fees maybe a cause of concern .
JANE A | Overall ExperienceThank you for your assistance when it was needed.
JAMES R | Overall ExperienceWhen I took out all of my stuff, I was so scared because there were so many mouse poo on the room. I didn't have any food in my stuff, mice ate the paper boxes 😫. Anyway, every time I visited there, the hallway always clean and shiny.
HEE E | Overall Experienceknowledgeable and friendly.
DIANE L | Overall Experiencenicest employees ever..patient and friendly. I could never keep up to their pace.
DIANE L | First ImpressionsGood morning 🙏 yes I love everything about you guys! Keep up the good work 👏 🙌 👍
Mery D | Overall ExperienceExcellent
SHANNON B | Overall Experience