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ramona m | First ImpressionsSelf Storage Units in Tacoma, WA, 98444
U-Haul Moving & Storage of Parkland
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Storage Customer Reviews
- 3.5 Average Customer Rating
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Weren't organized and short staffed
JERUSALEM o | First ImpressionsI'm sure the facility access hours are convenient for some but I work during the day and that didn't give me a very long period of time that I was able to access the facility. The staff was very helpful and friendly and I appreciated getting my first the free and getting a lock from them. Thank you.
Loretta s | Overall ExperienceThere’s never convenient parking. It seems like uhaul doesn’t plan the layout for each location well. It’s always jammed up with trucks and hard to find a convenient spot to park either a personal vehicles or rental.
Bailey D | Online Move InThank you
HOLLY F | Overall ExperienceYour personal answering the phone was vague about canceling the rental the morning after U'd rented it as I couldn't pick up a couch I needed it for
Sandra H | First ImpressionsThank you so much uhaul for your good job..I appreciate that you even gave me a one month for the storage..keep up doing the great work of helping people..may God give you the strength.
Mary k | Overall ExperienceIt would be nice if there was light in storage rooms.
pandora h | Overall ExperienceThe front desk guy was very friendly and helpful 👍
danil u | First ImpressionsSecurity seemed fine. Other than the 2 lose Phillips screws holding the lock handle on.my door. BUT, You were increasing my rent almost every month!! $163 for an inside unit, up a flight of stairs!? What a rip-off!! I paid my rent every month, and I was a good customer. Congratulations, you lost good business.
AUSTIN S | Overall ExperienceNot only was my unit robbed THREE times in ONE NIGHT.. but then when the facility KNEW that I had traveled, from across the country, just so I could come and consolidate my units. The staff seem me doing a lot of emptying of my unit and decided to then DENY me entrance to my unit to finalize the disposal of the last 4 or five items still in the unit. Knowing FULL WELL.. I would be leaving the state again within two days of the denial! Forcing me to pay additionally two mor months of storage.. because you see.. not only was the unit PAID UP TO DATE.. they STILL PLACED ANOTHER LOCK ON MY UNIT and then had the nerve to state otherwise.. UNTIL.. my mother had told them that either they removed the lock, which AGAIN should have NEVER been placed!!, or she would have my dad come over to the unit and cut the lock off with dead bolt cutters. All of a sudden, they decided to take the lock off. Once again… THE UNIT WAS PAID TO DATE! The manager is a complete A$$hole!! His rudeness and his bold face lying reflects his true character. You have some snarky younger men working there and they clearly have adopted the managers attitude towards their patrons. The fact that the staff was so WILLING to FAIL on their SECURITY MEASURES to allow someone to come and ROB MULTIPLE UNITS IN ONE NIGHT AND MY UNIT THREE TIMES! Including then stealing a trailer off the lot just to fill up more..yet nothing done pertaining to the ALARM?? Going off multiple times ALL NIGHT and their disgusting attitudes and lack of care SPEAKS VOLUMES on just how well this U-Haul facility is ran and managed. The fact the manager wants to shrug off theft/robbery.. and it being conducted over and over again in ONE night.. should alarm you that this facility is a liability to the U-Haul name. Not standing behind the company values and MORALS.. again disgusting.
Brenda A | Overall Experience