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MYA H | First ImpressionsSelf Storage Units in Westland, MI, 48186
U-Haul Moving & Storage of Westland
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Was always very clean and any time I had questions it was always a pleasant interaction with the staff. Thank you!
Sophia J | Overall ExperienceThe timer on the overhead lights could stay on a little longer.
Linda G | Overall ExperienceBernadette was very helpful and pleasant. I had a unit for over 3 years
Rita F | Overall ExperienceI had a very frustrating experience during my recent move-in. The doors closest to my assigned storage unit were broken, and I was not informed of this ahead of time. As a result, the only available doors for unloading were extremely far from my unit. Because of this, my movers were forced to walk a long distance repeatedly just to unload my belongings, which made the process unnecessarily difficult, time-consuming, and stressful. Had I been informed in advance that the doors near my unit were not working, I would have chosen a different unit—preferably one closer to a functioning entrance or an outside unit. I attempted to speak with a manager, but none was available. I did raise my concerns with the front desk staff; however, they were not helpful and simply stated that the doors were broken and that there was nothing they could do. I strongly feel that a manager should have been available to address this issue, explain alternative options, or find a way to rectify the situation or make it right. This situation could have been avoided with proper communication and customer service. I am very disappointed in how this was handled and hope this matter can be reviewed and addressed appropriately.
Kimberly D | First ImpressionsI appreciated the help the young lady at the counter offered. She was very friendly and knowledgeable.
CARA L | First ImpressionsThank you so much. I had went to national and was very unhappy came to you guys and was very well taken care of. Thank you so much for the help.
CHRISTINE L | Overall ExperienceI love the drive in bay. It made moving things in and out super easy and comfortable.
RALPH H | Overall ExperienceStaff answered all my questions,was very polite and took they time to help me understand the things I had questions abt
Karonda P | First ImpressionsSaved me with first months free rent 😁
Jonathan U | First ImpressionsThe staff was very helpful. And everything was great. Thank you for a great experience. National sucked
CHRISTINE L | First Impressions