Very expensive
Dekozlyn R | Overall ExperienceSelf Storage Units in Westland, MI, 48186
U-Haul Moving & Storage of Westland
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Will always use this U-Haul location!
dwayne j | Overall ExperienceFraudulent Contract Creation, Improper Fees, and Threats of Lien — Request for Immediate Investigation I am submitting a formal complaint regarding serious misconduct at your U Haul storage location involving fraudulent account activity, predatory behavior, and improper fee threats. I officially moved out of my storage unit on June 20, 2026 at 2:05 PM, as documented on my Move Out Record and Invoice #[redacted]50 257831. Despite this, I continued receiving invoices and lien notices from the location. After multiple calls to national customer service, I was informed on August 6, 2026 that a new contract was opened in my name on June 22 — two days after my verified move out. I did not visit the location on June 22, nor did I authorize or sign any new contract. This means someone at the location created a fraudulent account in my name. I request that U Haul immediately review all security camera footage, signature records, and employee access logs for June 22. When I spoke with the manager, Paige, she insisted I opened the contract myself and threatened me with a $50 lock cutting fee, even though I was out of state on 8-6-26 (2 months later for work) and had no knowledge of this unauthorized contract. It is unreasonable and unacceptable to demand payment for a lock cutting fee on a unit that I turned over 2 month ago after the poor service received. The customer service agent who gave me my receipt said no further action was needed after moving out including the lock. I have attempted to resolve this issue through the national customer service line three separate times, yet no one informed me of the fraudulent contract or the lock cutting fee until August 6 — six weeks later. This location has demonstrated predatory behavior, poor customer service, and fraudulent account handling. I strongly urge U Haul to investigate the actions of the manager and staff, reverse all improper charges, remove all lien threats, and correct my account immediately. I also recommend that U Haul review this location’s practices to protect future customers from similar misconduct. I have retained all receipts and documentation. Thank you for your prompt attention to this matter.
MAURICE S | First ImpressionsI was extremely impressed with the staff and the way they handled my situation , a special thank you to Paige for all your help in resolving my problem and for making it possible to get our brothers stuff back . Our family is forever grateful 🤗
Linda D | Overall ExperienceI understand prices increase over time but to be hit with back to back increases within two months jumping my bill $20 was a deal breaker for me
Leah K | Overall ExperienceEmployees were. Excellent. Even gave an on site demo. Explained everything and more. Good crew.
Jerry H | First ImpressionsI didn't need this length of time Westland team Austin Tara and Michael are excellent representatives for U Haul and for the Westland store Excellent customer service and very efficient Austin was a relief after everything that happened to my daughter and the temperature was close to 90 Thank YOU Westland team great customer service
Rebecca B | First ImpressionsEverything was great until the storm came through causing water damage to my items. Moved them out next day because of it
Austin S | Overall ExperienceWas easy to do
Calvin M | Online Move InOver the past 3 years my 10 X 15 Unit has went from $185 to now $225. I found a 10 X 15 unit at Cubesmart for $95. If I had to recommend a friend, I would send them there.
tyjuan J | Overall ExperiencePaige is wonderful and so is the guy with the beard lol (I didn't catch his name, sorry.) But everything was smooth and easy, climate controlled. Our unit was perfect and thanks to their recommendation very easy to access. It was great! 10/10 recommend.
Erica G | Overall ExperienceI told the folk how wonderful they were how good of a job they did and how safe they drive through the parking lot. Good job.
WILL J | Overall ExperienceEverything was great.
mark m | First ImpressionsI would recommend this facility however maybe an upgrade on there alarm system along with the entry swipe card will be helpful with customer entry. I also want to include the woman who maintains the cleanliness of the restrooms and building are awesome extended staff
EUNICE D | Overall ExperienceCalled in asking for rates, and staff informed me of promotion.
STEPHANIE K | First Impressions