I didn't move out. They have closed my account in error and all phone calls route directly to corporate customer service--this location never answers the phone. All corporate does is send a message for the Williston VT location to call me back, which they never do. This has been going on for days. Unacceptable customer service.
Joelle B | Overall ExperienceSelf Storage Units in Williston, VT, 05495
U-Haul Moving & Storage of Williston
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- 4.0 Average Customer Rating
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Absolutely the best in the business!
JAME D | Overall ExperienceI very disappointed, I reserved a 10by15 storage unit then when I get there to check in they give me one just to find out that I need to get something different because they gave me when with stuff going to auction. I had to get 3 box’s which yes they refunded me but I still needed to pay for those. I was struggling putting my things in there. Am not happy at all. I would like a least the first month free because this is uncalled for. When it wasn’t even my fault.
Courtney L | First ImpressionsGreat climate controlled facility, kept clean at all times. Maximum security( locked doors, access codes, cameras) Friendly and helpful staff. Easy online access. Great prices. Love the recourse donations pile.
Joseph D | Overall ExperienceStaff at location was very helpful. Forgot the first time to sign in as I wasn't clear on how to use the unlock code.
Christopher D | Online Move InEverything I owned in my 10x10 was covered in rodent urine and feces. I spent thousands of dollars in storage at this facility over three years so that I could have my items accessible and unusable when I needed them and they were completely destroyed. I selected no to well lit because the motion lights go out unless you’re moving at the end of the hallways and my storage unit units were in the center.
Sarah P | Overall ExperienceBailey (pretty sure that was her name) was awesome!! Even though there was long time, she took care of us with kindness. Much appreciated!!
CHERYL W | First ImpressionsPatrick Rose is a pleasure to work with. I don’t know how he managed to do such a great job. The place is always busy and he’s on top of it all. I’ll be back!
JOHN B | Overall ExperienceBruce initially helped us but he was making the process difficult and we stood there for an hour before finally getting our unit. But he didn’t explain how to get into the unit, someone else helped us with that and we were able to move things in.
murray p | First ImpressionsI am happy with the customer service I received in person, but I am upset by the system. I reserved a unit months ago, so a reservation means that I shouldn't have to worry about losing the unit?? Being told I had to move in early (and it was by chance I talked to someone) or else I wouldn't get the unit was very upsetting. I am a college student in finals week and this is NOT what I needed. A reservation should guarantee a spot, otherwise what is the point?!
Abigail R | First ImpressionsThank you Patrick Rose, wonderful help!
Fred S | Overall ExperienceThe guy that helped me setup the rental, Patrick, he was awesome. Super friendly. Really accommodating and showed me everything clearly. He’s a star!
Nathan R | First ImpressionsThanks Patrick for making our stay at U-HAUL so easy!
Sharon H | Overall ExperienceBy far the nicest U-Haul facility I've ever visited
ROBERT B | First ImpressionsFantastic customer service
PHYLLIS M | First ImpressionsThe manager was courteous, informative, and patient.
mitchell t | First Impressions