I was not able to move in during the day of purchase due to staff forgetting to removed lock on storage unit. Upon mutual arrangements, we made an verbal agreement to keep unit unlock during closed hours on the day of move-in. Unfortunately, my items were left in the truck on the property overnightdue to not being able to access the unit. I was angry and was not able to contact anyone after hours to access my unit to move in.
ROBYN M | First ImpressionsSelf Storage Units in Ypsilanti, MI, 48197
U-Haul Moving & Storage of Ypsilanti
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Indoor Storage
Storage Customer Reviews
- 3.5 Average Customer Rating
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Second visit and I can only see this is an outstanding team. They were patient and kind and very friendly.
Stacy P | First ImpressionsJoey is the man for a manager and should be running the whole company
Paul S | First ImpressionsThe mgr and all the employees were great!
Sherrel W | Overall ExperienceAlways accommodating and courteous!
Robert W | Overall ExperienceEasy to get in
Russ N | First Impressionsthe storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.
Mark M | Overall ExperienceSaved my skin during some renovations at my house. Location was perfect for me - just around the corner and much more affordable than other storage. Less $ for more space than I really needed.
ANDREW P | Overall ExperienceThis was one of my worst visit to uhual ever.
Rolonda M | Overall ExperienceTook forever to reserve a truck after steady reserving one.
Todd S | Overall ExperienceVery friendly and helpful staff
Charles R | Overall ExperienceManager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.
Qin L | Overall ExperienceMice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.
ZORETTA T | Overall ExperienceStaff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.
donna r | Overall Experience