I rented the storage unit in Killeen, Texas 1003, an outside unit. I was there for over a year, we had a rain storm last week in October here and the storage took on Water. I didn’t have insurance, but they eventually came out and sealed the backside of the unit, letting me know that this was their problem. They didn’t give me anything but a couple of boxes and some tape! if they had not sealed it, it would’ve rained on the next customer, but my damages meant nothing to them and they have a whole lot more money than I do. I don’t know how many times I had to ask them to move their vehicles just so that I could have access to my property, they were not helpful and actually sometimes had an attitude where I was the one being inconvenienced when they came out and I was told, I recorded the conversation that they had sealed the unit that tells me that it was their fault that my items got wet, especially if it never happened in over one years time, and all they gave me was some boxes and tape. They saw the damage and they did not own up to it they do not take care of their customers. I have videos and pictures of them parked in front of my unit many times so they can treat you anyway, and you can pay, but they keep all of their money even when the damages were their fault. gave me the runaround. Will call you tomorrow never asking the pertinent questions. Do you have Insurance? You could’ve saved me some time. I could’ve just moved out as I did immediately when I saw the water. What should I do? Wait for more damages, seeing that you were not going to respond to any of the ones that your negligence created. Oh, you can file a claim the person that told me that was in charge and she should’ve looked on my contract to see if I had insurance before she led me down a rabbit hole to a company.RepWest, that handles U-Haul claims and told me oops you didn’t have any insurance! All I know is you all has a whole lot more money than I do and now I see how they get it!
FRANCES K | Overall ExperienceSelf Storage Units in Killeen, TX, 76541
U-Haul Moving & Storage of Killeen
Services at this Location:
Features Available at this Facility :
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Available Units (All Sizes are Approximate)
Indoor Storage
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Small
6' x 8' x 6'1-2 Bedroom Home
Size Guide- Rate:
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$104.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Swing
- Rate:
- $104.95 Per Month
2 Units Left!
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Split Level Storage
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Small
4' x 8' x 6'Miscellaneous Storage
Size Guide- Rate:
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$64.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Swing
- Rate:
- $64.95 Per Month
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![Example storage unit layout]()
Small
6' x 8' x 7.5'1-2 Bedroom Home
Size Guide- Rate:
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$94.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Swing
- Rate:
- $94.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
8' x 8' x 9'1-2 Bedroom Home
Size Guide- Rate:
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$99.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Swing
- Rate:
- $99.95 Per Month
2 Units Left!
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![Example storage unit layout]()
Medium
8' x 8' x 7'1-2 Bedroom Home
Size Guide- Rate:
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$129.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $129.95 Per Month
2 Units Left!
Storage Lockers
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Small
4' x 4' x 4'- Rate:
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$39.95
Per Month
- Lockers
- 1st Floor
- Upper Level
- Climate
- Swing
- Rate:
- $39.95 Per Month
2 Units Left!
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![Example storage unit layout]()
Small
4' x 8' x 6'- Rate:
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$44.95
Per Month
- Lockers
- 1st Floor
- Upper Level
- Climate
- Swing
- Rate:
- $44.95 Per Month
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![Example storage unit layout]()
Small
4' x 4' x 4'- Rate:
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$44.95
Per Month
- Lockers
- 1st Floor
- Lower Level
- Climate
- Swing
- Rate:
- $44.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
8' x 8' x 6.5'- Rate:
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$129.95
Per Month
- Lockers
- 1st Floor
- Lower Level
- Climate
- Swing
- Rate:
- $129.95 Per Month
1 Unit Left!
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Your valuable feedback will help us serve you better.
Every time I go in there everybody was nice helpful and polite and it helped me with all my needs I would definitely rent this U-Haul again
ZBIGNIEW S | Overall ExperienceAt times front desk lady had an attitude. The guys were pretty good and professional.
AKIL S | Overall ExperienceI loved that the storage was very nice and clean. And easy move in process. Frank was very helpful with the move in and explained in detail everything I needed to know. Thank you Frank.
ANGELENA L | Overall ExperienceI would never recommend and I have stopped people from renting here. Before I let any of my family or friends rent from here they should really think about a new store manager. She is very unprofessional and vindictive and the owners do nothing about it. There are other great storage units like the one I have now. I would not recommend the rancier storage unit. The other ones are great!
Rekisha S | Overall ExperienceService was great on both ends.
Natasha B | First ImpressionsI was extremely happy with my stay
Felicia P | Overall ExperienceThey need to put some pep in their steps and stay off their phones
sharmon v | First ImpressionsWould be excellent if we could get into storage after hours
lenora d | First ImpressionsLady with the scarf was really helpful and friendly.
Crystal D | First Impressions