Had my items stored for 18 months. Even with the U-Haul provided lock my storage unit was still broken into and items stolen. I spoke to the office staff after the first incident and they assured me nobody could access the unit but the fact is my unit was accessed. The doors need better weatherproofing to protect items from dust and debris. Otherwise the experience was satisfactory.
Arlee H | Overall ExperienceSelf Storage Units in Edmonton, AB, T6E4W8
U-Haul Moving & Storage of Southside
Services at this Location:
Features Available at this Facility :
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Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 8' x 6.5'Miscellaneous Storage
Size Guide- Rate:
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$164.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $164.95 Per Month
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Staff was extremely helpful.
Gregory S | Overall ExperienceWhen we got this unit it was supposed to be heated in temp controlled at the time. There were things that were broken so they had a heater fan in there and also the code on the door didn't work. The door was broken and so if we needed to have access we had to wait until the place was open and there was staff available. Then the rates kept changing more and more often yet with little improvement to the facility and then upon move out, someone had blocked the entrance to our unit with the U-Haul truck and nobody had access to the keys so that we could move the vehicle so that we could move our things out with ease. We couldn't even put the vehicle into neutral and push it out of the way as we tried with the manager and other staff so then we had to maneuver around this truck that was parked maybe 23 feet away from the door blocking the entire door. We moved out 12 days early Considering all of the issues that have occurred. You would think that one would be offering to compensate us for all of these headaches, but no, you guys don't operate like that. You're more interrupting customers off first of all U-Haul needs to have a Canadian outlet because you falsely mislead customers with your 19.95 a day and then next thing you know it's 150- $300 later. Your system is in miles yet we are in Canada. We do not go by miles and therefore it tricks customers you guys are not clear and concise about charges and then the amount changed when you go to pay out when you rent a vehicle from here I paid up the full amount. Next thing you know I got another bill for $75. I tried to dispute it. That bill went from $75 to 150 then you guys send me to collections for $44, which is not even an amount that was old like this company is shady as shady can be.
Tanya W | Overall ExperienceStaff at the 51st location are very good being helpful. Great team over there.
NATHAN T | Overall ExperienceStaff are friendly especially Devon. He told me that he just took over the area for the past 6 months and looking forward for some development under his management.
Geovana A | First ImpressionsVery good experience here…thanks!
Kevin D | Overall ExperienceI would have preferred later access hours that 7 pm, but otherwise I am satisfied with the storage facilities.
Kevin D | First ImpressionsStorage building access hasn't worked in 2 years. You could only get in when the office was open and had to always find someone to open the building.
Jamie F | Overall ExperienceWas all good other then when I rented the unit the person at the counter told me if I left before the halfway point of a month I would get a refund for half a month. When I mentioned this during check out another person at the counter told me that wasn’t a thing .
Simon M | Overall ExperienceThe branch I had a storage unit at had a truck available to use for the day. I was initially told that there were no trucks or trailers available for another week by a Uhaul Call Centre so I was very happy to have been able to move out on Sunday June 2.
Ahmed K | Overall ExperienceAWSOME SERVICE
dennis b | First ImpressionsStaff when clearing out locker was extremely rude, the blonde lady was even yelling at a coworker infront of a huge lineup of people.
Montana M | Overall ExperienceWe looked at the hours online and it said the office was open until 7pm, as we were scheduled to arrive around 6:40pm, we called ahead to ensure our unloading that evening would be possible. We spoke to someone from U-haul on the phone (we called the number listed for this location) who assured us that although the office closed at 7pm, as long as we had our paper work done by 7, we would have access to unload until 10pm. Unfortunately on our arrival we were advised this was not the case, as apparently a door was broken, making unloading after the office was closed impossible. We were told this was well posted, but did not see any signage and clearly this was not communicated to the U-Haul representatives answering the phone. After explaining our situation multiple times, they did finally allow us to unload and we are grateful that one of the employees was willing to stay 30 minutes late to facilitate this. However, as we went to unload, there were multiple trailers in front of the door we needed to access to unload and then the lights in the building we were unloading into were turned off mid way through our time, both of these making our unloading experience that much more difficult.
Lisette C | First Impressions