The seatbelt adjuster was broken on the truck. I notified the employee, and he told me he would dead-line it when I returned it. Like why not then. That was a safety issue. I rented a truck with pickup and drop-off locations in two different cities. I went to drop it off, but was told I had to return it to where I picked it up. I was informed that, although I had set the truck to be dropped off in a different city in the app, the location incorrectly placed me in an in-town only vehicle. So I was responsible for returning it to the pick-up location. It was the worst experience I had with U-Haul hands down.
Ezekiel R
Danes Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Albany, OR 97321
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Location folks are so hospitable and kind. Thank you
Ali GHad an excellent experience
Paul NThis whole rental day has been a joke. Starting with Briana in Corvallis telling us the reciever was included in rental. Tell her our pick up and drop off locations and she sets the rental right. She was nice. Then get to Albany to be told recievers are not included and we have to buy. Annoying but not a huge deal right coulda been a misunderstanding. Then on the way home a very RUDE lady named Samantha calls us to tell us we cannot return to where we want/where the contract states and we would have to take it an hour atleast out of our way. We went back and fourth for a min but I ultimately told her this was something we felt you guys should have looked into before renting us your equipment to which she cold and rudely responded with a laugh and a "well im sure you would like to think so but its not". Which absolutely was a ridiculous response and I hope you record calls so you can listen to it. Honestly I hope we're never in a situation to need a rental again.
SHELBI WRent a truck that is clean and maintained
GALE D