We were called the day before and asked to drop the truck off at a different location by 10 am...the Gresham crew had given us an extra 24 hours, but we were willing to drop it off at requested site...we were there by 9 am, only to find out they didn't open until 11 am...we took it to the original return site and the guy at the desk didn't really know how to react...by this time, my husband was furious because we drive all over hell and gone to find the new location. We left more gas in the tank than was required and we were charged for extra miles THAT WERE NOT Our FAULT...We have used Uhaul many times and Gresham is the best....Albany, not so much...we were charged an extra $20 for extra miles that was not our fault and $ for a hand truck that was not in the truck...🥺
DENNIS A
Danes Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Albany, OR 97321
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Todo muy bien no cambiaría nada
MARIO PThe driver side fender did not drop down on the car hauler to get out of the car after in the trailer. It was chained closed.
DONNA CCalled me everyday after I picked up the truck. Kept calling and texting me everyday. Even though I signed a contract that I would have the truck for THREE days. Completely unacceptable. Never will I recommend using this company after this experience. I use to talk highly of this company but after this I'm so upset. They never even offered a discount if I WOULD return it early either. Horrible customer service. The worst ever.
alexandria cYou need to go back to renting the trucks with full gas tanks. Your current system is an obvious scam, and 2 locations have tried to overcharge me because of it. The trucks aren't maintained as well as they used to be, the one I got had poor brakes, a u-joint or differential that was failing, the driver's door was really hard to get shut all the way, and the shift lever was really loose.
Tracy H