There were several days that passed before the equipment was checked in - I dropped it off on a Wednesday, and it wasn't until I called the following Monday when the equipment was actually returned. I was not charged for those days though. Otherwise, no complaints.Gregg C.
E Z Own Plus
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Albert Lea, MN 56007
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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"U-Haul allows its customers to sell back boxes/unused packing needs".......but not at all locations...which makes it very difficult to trust that the already-expensive packing needs being fulfilled could be a lessened blow. Hearing "I've never done refunds" from a store clerk, may or may not be their training, but it makes the experience less so.LELAND G.
Your self check in form on the internet did not allow me to continue when I entered that the trailer was clean and submitted pictures. I had to click that it was not clean and refuse cleaning fee at end of form.Jeremiah F.
Well my card never got charged at drop off so I called location. Spoke with female and she said card declined. (Whole story from Saturday because I lock my cards when not in use) . But had never tried running it on Monday return. She took payment. Cleared tab. Was very pleasant. Issue addressed. Thank you!Justeen M.
I would call the customer and tell them you don't have the equipment they ordered before they get there to check in!!!! Awful experiencePenny J.