My issues had nothing to do with the Larusso Auto Group. They were very good with their part of the rental. My issues were with U-Haul reservations. Why have a reservation system when my reservation that was confirmed was cancelled by U-Haul two days before my rental date? If there is not a vehicle available at a location, don't let me reserve it, and then cancel it two days beforehand with no attempt to make it right. At least airlines try to do something for the customer when they overbook and everyone shows. Extremely disappointed with the reservation system. Overbooking to ensure you get your money, but leave the customer out in the cold when all vehicles are rented. Needless to say, I will look for doing business elsewhere.Jon H.
Larusso Auto Group
(U-Haul Neighborhood Dealer)
Anderson, IN 46012
- Mon–Fri11 am–6 pm
- Saturday11 am–5 pm
Services at this Location:
One-Way and In-Town® Rentals in Anderson, IN 46012
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- 2.5 Average Customer Rating
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You guys offered storage on your website but when I got to the storage place there wasn't a unit for me I call and got transferred to 7 DIFFERENT PEOPLE. If it's not available dont advertise it!!!!! You guys charged me three different times you guys took my grocery money. I will not recommend you guys to anyone I know.Hannah M.
The air ride in this truck needs work done on it. It shook me the whole trip and was not easy to drive because you felt every little bump you hit.Jama M.
No one showed up to give me the keys to the truck. Had online check in at 11 am and luckily the gentleman that operates the car dealership gave my keys around 11:50 am. Returned truck clean and time and still get charged a cleaning fee. Just an all around bad experience.Dennis H.