My Reservation number was 99753561- I Flew to Atlanta to from FL to move some items to a previous location. I arrived to the pick up address that was sent to me via that was actually not the one i selected in the reservation. Once i got there it was at a Wash & spin in a very bad area !!! I gave the reservation number to the person that was in the counter wish it was very rude. He advised me that they did not have the truck i selected there & sent me to another location. I had to take another Uber to get there ! once I arrived to 1190 Metropolitant Pkwy the was located around 12min form the original location I notice that it was at a Food Mark in very horrible not safe location. The person at the counter advised me that The person that sent me there canceled my original reservation & he had to make a new one !! I ended up paying around $220 more for the same reservation !!! While inspecting the truck I found that the truck had a missing fuel Cap !! & had little to none gas in it. I had no other option to take the truck in that condition as I was basically stranded in a very bad place ! (Hood) & i feared for my safety. I was able to stop in a gas station in a safer area to improvise a gas cap using a plastic bag & tape to ride safe to FL. Honestly it was a total disappointment & worst experience ever!! U-Haul should make a Survey before granting that service to those horrible business in not safe locations !! I hope this can be heard to Higher up -U-Haul Leadership. !!
Eliud D
Atlanta Foodmart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, GA 30310
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Insuficeint signate and info. truck not ready for pickup and had to travel to a further location. paid fro dolly and plastic wrap did not receive and had no refund.
pier-Angeli JThis was my 2nd truck I received with roaches and the truck was nasty
Latasha BThe truck was on E!. I had to bring the truck back on it. I put gas in it when I got it and it was nasty inside. I just wish that I could've got a better location closer to where I was going. I'm looking to rent in another month or two and I'm hoping that I can rent somewhere closer where I'm moving to.
sadie rThe app has glitches. It’s very easy to double book.
Monica M