It doesn't make sense to park the truck one block away from the key box. I was there 9 am, and couldn't find the truck at the moments (there is No sign or logo on the truck at all). The store was closed and no one answer the phone. I have to called customer service. I finally located my reversed truck from one block away from the key box location, but it was 10 am already. I spend one hour on the phone to look for my reserved tuck. I really suggest you guys put your U-Haul logo or sticker on the truck because ALL TRUCKS LOOK THE SAME on the street. Especially when it parked one block away from the key box, you are not sure if that is the right one.Zhuofeng C.
Trailer Rental & Towing in Burnaby, BC at Marco Market
(U-Haul Neighborhood Dealer)
Burnaby, BC V5J2B3
Services at this Location:
- Mon-Fri: 10 am - 6 pm
- Sat-Sun: Closed
Special Operating Hours
- 4/23/2021 - 5/2/2021: Closed
- 5/24/2021: Closed
- 7/1/2021: Closed
- 8/2/2021: Closed
- 9/6/2021: Closed
- 10/11/2021: Closed
- 11/11/2021: Closed
- 12/25/2021: Closed
One-Way and In-Town Local Rentals in Burnaby, BC V5J2B3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 2.0 Average Customer Rating
Let us know what you think.
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1. My first time using internet checking in. The host literally said â€œuse online check inâ€ and that's it, zero help or customer service 2. Van was clean, but both tires were low in air...safety issue? Good thing I didn't have-to drive long 3. Checkout, same thing as check in... Would not recommend a this mom/pops location to anyone. Best go to an actual uhaul location, worth the extra driveRanko V.
Have a van that is easily identifiable with uhaul so it can be found easily. The van was located down the street from the address. Also the location owners refused to help , were quite rude and told us not to enter their business because we were using the uhaul appMichael C.
As I told the agent yesterday, It was a extremely poor experience for my family when using your services. And I told the agent, I hope she could pass this along to her manager. I guess she didn't and I'm guessing you only take complaints seriously on a public platform. Your services at this location, is very confusing, not to mention time consuming, so much going back and forth.. it was just awful. One good thing might be the timeliness of the customer support online, although was not helpful at all. I hope you can change your system. Until then, I will let people know Better not to use your service.Junyang Z.
The truck was dirty. I was annoyed that I had to walk far to the truck and then far back to the store to pick up the keys.murray W.
I rent Uhaul Van there for 8am. As first time online renting I went a day before asking the owner of the store about process (the store being close at time I pick up the Van). He was super friendly and professional. He explained to me everything and the process was easy. (got a quick issue with passeport but fault on me) Will warmly recommend it to anyone who look for truck / Van rentingSEBASTIEN B.
There was no instruction at all! The man in the shop kept saying that he didn't know anything and let me call the U-Hual customer service. There was no one directed me to the car, nor guided me examine the cars. For the first-time user, the experience was really really bad.Mengyuan L.
I rented a truck from this location on June 29, 2020. The owner of the Marco Market Mr. Shi is truly an angle in my renting experience. When I first booked the rental car on-line, I phoned the store to ask some of the questions I have. He clarify with me that the truck is actually 9 feet long instead of 10 feet which is different from the website. But he guarantied that it's big enough to move a queen size mattress. During the day of rental, it took a bit longer time to get the approval call from UHual, he advised us to call the UHual directly and then we got our rental truck. Upon return the rental truck, he's also very happy to instruct us where to drop the key. I would definitely rent it about from this lovely location.feng-ying K.
Pick up process was smooth.Norman Jr M.
terrible service from customer service terrible service from paertner beside that all good but rather use another service as attitude given by staff IS NOT PROFESSIONNALthomas B.
Owner offered good service and the vehicle was in great conditionJuan Carlos C.
Label the van so it is easier to find. Online find my Van number is not located on the Van itself which is misleadingMalcolm M.
I was forced to pick up truck a day ahead of schedule, and was charged for mileage that I would not have incurred had I been able to pick up at scheduled time. There was no one there to finalize bill or speak to when dropping off. Found the price a bit unfair.Kelly S.
This location is close to home but some issues with organization when coming to pick up the UHaul, which resulted in a delayed pick up time. The process to pick up the truck also took a long time as all the reservation info had to be re entered by the store owner.Jessica H.
> location owner is very courteous, friendly and helpful > I would highly recommend this location to my friends and familySatnam Singh B.
Nothing. Everything was as Benny said it would be. He was honest, efficient and courteous. Thanks you Benny.JAMES PATPATRICK C.
just one thing though. Marco Market should answer there phone if being called.. I tried to call their store to verify something several times but no one was answering. I need to go back to the store (which is a hassle) just to ask a question. When i ask why they dont answer the phone, he just said, he doesn't answer inquiries over the phone. tsk3.. nonetheless, the van was good and affordable to rent. Thanks. ^_^gacer J.
Marco Market good place to rent, rented from Benny at the location many times.DAVID BRIAN W.
We have had the pleasure of renting from Marco Market on many occassions and Benny helps us to get the most from renting. The van is always clean and he is very helpful to explain the paper work - example to know exactly how much to re-fill the gas before returning it and so much more.cooper M.
no problems - quick service, friendly staffDavid W.
Free coffee with rentalDAVID W.
Free can of pop with rentalDAVID W.
easy in - easy out - no problemsDAVID W.
I found the customer service very unprofessional and stressful. I will not returnDIVYA S.
Create 24 hours drop off service (keys).FARAH ISHRAT L.