The app was difficult to get to work upon returning vehicle- after several minutes it worked on my son's phone.Robert R.
Trailer Rental & Towing in Cincinnati, OH at Cai's Towing & Recovery
(U-Haul Neighborhood Dealer)
Cincinnati, OH 45212
Services at this Location:
- Mon-Fri: 10 am - 5 pm
- Sat: 10 am - 1 pm
- Sun: Closed
Special Operating Hours
- 4/13/2021 - 4/30/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Cincinnati, OH 45212
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The young lady was very friendly and helpful. Great experience.Patricia A.
Was charged an extra day because no one was there to check in my trailer upon return. Gates were chained and locked during working hours. Phone went to voicemail, but full mailbox. Three calls to customer service just to get an area manager to look into it. I was still charged for 6 days even though I returned the trailer after 5. I will look for other options before using Uhaul or this location again. also, the trailer had a tire leaking. Had to fill it multiple times during use.David S.
Location was unkempt and shoddy despite well maintained U-Hauls. An improvement would be to have better information available for the limited staff at this location.Brandon J.
The main issues I had were 3-fold (only the first item had to do with the pickup location): 1. The furniture pads I ordered were not in the truck. I am still trying to get this charge off my invoice. 2. The online process to get the keys was bogged-down. It took maybe 15 minutes of me looking at a "please wait" screen before I got the key box code. 3. I tried to call the 800 number for help with these 2 issues, and was transferred to a different person 5 or 6 times. After 40 minutes (most of which was on hold between transfers), I finally gave up and ended the call.Richard H.
Store was supposed to open at 10 but didn't open till 11Evann K.
The attendant had a bonnet on her head and house shoes she was walking on the back of. It was very unprofessional she was late also she did all transactions from her cell phone that did not give me the option to have a service contract which led to Uhaul sending me a email saying I never returned the truck ! Which was not true they couldn't close the contract because she never completed it because her cell phone wasn't working correctly . I have used Uhaul services for years round trip one way and never have I experienced such a disappointment of service. I will never return to this location or recommend they give the overall brand a bad look . I put gas in the truck and returned it early and still received a email say equipment not returned. I have yet received a email saying what my total charge after the return of truck and that the order was closed..Cornette A.
I was charged for gas although i returened the truck with fuel mark at the same spot after putting fuelPeter F.
More professional attire and cleaner office space and lot.Bishop H.
Great service! No complaints.Adam S.
Cleanliness need to be improved!KHARA S.
Very good serviceGlenda H.
I reserved a 26ft for sat my location was move 3 different times whiched caused my pick up to be 21 miles away from my house so before i even got home i had an additional charge of 21.00 then i received an email of my total charges and seen a ezgas charge of 33.00 and SOME change and we did put gas in the uhaul before returning...i have gas receipt from speedyway and we took a picture of the dash when we dropped of the truck (which was on the side of the location outside of the locked gate) where we was told to leave it by the worker .....i wish to be refunded the 21.00 for the gas mileage that i shouldnt have be charged and the ez gas charges.... i had issue's 4 urs ago when i rented from a different location where the truck its self wouldn't hold a charge and broke down on us several times during my use and i was only giving a 10.00 credit for the dolly for my inconvenience i do believe this will be the last time i use uhaul and i will be sure to direct anyone that i know to find a different rental serviceVeronica M.
Closed on Saturday afternoon. Not much help.Bradley B.
There was a big delay because the U-Haul computer system did not include the dolly and pads I had explicitly ordered on line. They had the equipment but your invoice did not and would not include it. Not CAI's fault. It was yours. My only recourse was to go to the Gilbert Avenue U-Haul and rent them there. Lastly, the truck we rented was fine except the ramp needs repair. Several times we'd pull it out but could not lift it up so the prongs would fit into the slots. Finally we figured out that if we pulled the ramp off to one side a bit, we could get around whatever was jamming. This will bother the next renter for sure.Paul M.
They were friendly. Seemed a little understaffed. The lady that helped on arrival and return was nice and was helpful.James L.
Be on time being late set my day back and when calling uhaul no one ever got back with me about a discount for being lateTanisha S.
No receipt, nothing , no Bill. Just a good to go.Roy A.
Open earlier.william S.
Moving blankets not available. To get blankets took about 90 minutes of driving and standing at a desk and a whole separate reservation due to your poor data system. An hour for a $15 transaction barely covers minimum wage.Phil S.
customer service was friendly / helpful (Tonya)michael B.
Remove uhaul from Cai's towingAndrew F.
guy never came out to check truck gasnancy C.
When I was there your server was down not theres it took me an hour and half just to get the truckrick C.
Nice, and delivered everything I need for my movePatricia C.