The gentleman who dealt with my order was very courteous and friendly during checkout and checking in the truck. If needed I will use this place again. I was very satisfied with the experience.DAVE S.
Trailer Rental & Towing in Clearwater, FL at Southern Comfort Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Clearwater, FL 33763
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I reserved a van days in advance from the Palmetto str. pick up point and there was no car waiting to be picked up! Then I was sent to another location which was farther away. I had to drive back from that location home which cost me extra mileage! The van was filthy which was not a big deal but not nice anyway. To go to Ikea and come back to pick up point cost me 75 dollars which, for 3 hours, was way too much!mehmet m B.
Customer service at this particular location was practically nil. The only thing that rectified the situation was calling u-haul.com and speaking to customer service there. They were professionals and helped to resolve the Extra charges that were incurred.Joie A.
I got charged $20.00 for after hours return. I took the vehicle out at 745 am and returned it by noon ??? I want my money returned just because the manager wasn't there why should I be penalized ???david P.
I was charged twice for rental. I left 2 messages but have yet to get a call back.Debbie A.
Location is perfect! Website return was awful due to slow website (my cell connection was fine for other sites) and trying to charge me double. Again, very pleased with the location itselfDANIEL R.
The level of professionalism was not there and the cleanliness was not there. The person was a decent human being, but I did not leave feeling comfortable. The equipment worked out fine though.Amy J S.
The only reason I wouldn't give this location an Excellent rating is because it's hard to find. There isn't a sign that says the name of the location. Otherwise, the uHaul app makes it easy to pick up and drop off a vehicle.Fabiana S.
Not much. I will use this location in the futureTERESA M.
windshield & Exterior were dirty. It was on the other side of town from where I rented it. Had to trust google maps to find it hidden behind the parking lot of another business.JAMES B.
Everything was awesome thank you!Tara W.
Left Rear Tire was low on air - 31 psi - had to add air to stop the TPMS Warning Lights.ROBERT G.
The representative took good care of me with this rental. I know where to go the next time I need to rent a pickup truck! Thank U Haulkevin T.
Only issues I had is with the Android App first saying I wasn't at the correct location but I was standing next to the Office a few times before connecting and then dropped me back to the beginning a few times, took at least 20 minutes to get the Lock Box Code. Also the truck with low miles on it had a "Ticking Noise" (Old school - Lifter Sticking) on a "Cold Start" till it ran for a few minutes then it was okay. ThanksROBERT G.
Not much! Great experience.Deborah S.
The process was horrible. It took 40 minutes to get the truck because we had to do everything online after we had already made a reservation the day before to pick up a truck from our reserved location. I had to call the customer service lady 4 different times and she was barely helpful. There were issues with the website, it wouldn't allow me to check in to begin the long process they make you do. They took a long while to verify our information. It was cuttting into our moving time. It was very inconvenient and we had a limited amount of time to move. I have used UHaul once before and it wasn't as bad as this experience we had. This experience was the worst customer experience I've ever had at a business. There was just not enough help. It would have been much easier for us if UHaul kept more than one of the same truck at each location. UHaul had to send us to a different location where it was a self serve, because the people who used the truck before us, cracked the whindshield. UHaul didn't even tell us the new location was a self serve. I was expecting to meet a person at the location and have them give us the key. But there was not even 1 person there to help. After we finally got the truck, the prompt on the website said to return the truck in 3 hours when really I reserved the truck for 6 hours. I assumed the website did not save my information after the customer service girl changed our reservation. So that was a long and extraÂ phone call I had to take out of my time to fix an issue because I did not want to be charged extra for bringing in the truck late. And I was on hold for a long while waiting. After all of this inconvenience, I was not offered any compensation from the company or customer service lady and I was still charged $72.77 for basically doing it ourselves since we were sent to a Self Serve location. I wish we had some type of compensation. They could have even let us use a different truck from their selection at that location I originally reserved from and the experience would have been better than the one we had. I will not be using UHaul again. I would not recommend using UHaul, especially that location.Jose D.
Quick and courteous, as always.Ken S.
The man was very helpful and nice.Jessie B.
Greatest experience I have ever had with you all. The customer service was impeccable. And the truck was very clean if I ever need a you haul again, this is where I will go and I will definitely recommend family and friends. PerfectRyan L.
Elmo is a very good guy, I would and do recommend this U Haul location to anyone I know moving !BRIAN H.
A discount for military and veterans would be appreciated.Herbert P.
Develop a more professional look as office space.ed G.
The gentleman that assisted me was very helpful and friendly. I will definitely recommend this location for Uhaul rentals.Tamicka L.
Elmo was awesome. Very laid back, easy going, and I did not feel intimidated or made to feel stupid like I have before at some UHaul rental places. Like I've never driven a UHaul before or something. But Elmo was great. FIve thousand stars.Brandon H.
Door locked. When I called the number I was told I had to do everything online. Had to call back because the key box wouldn't open and none of the supplies were in the truck. He threw the furniture pads at my feet. Very rude. Did not provide me with any paperwork. I was treated like an inconvenience instead of a customer. This was not my first choice of pick up. Would never go there again!Katherine P.