Original member told me there were no trucks and to call a phone number that wasn't open until an hour after my reservation. No equipment was available that was requested.Nicholas M.
Trailer Rental & Towing in Columbia, SC at Life Storage 500
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Columbia, SC 29209
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Customer service was great and professional.MELVIN D.
Britney was amazing!!! She made sure I had the info I needed and made this process easy for me. She needs a raise!!!!Ryan J.
The lady at the desk was friendly and efficientJAMES J.
A little hard to find. Staff recommended return site that would be hard to return trailer.Frank H.
Better instructions to pickup and return, especially for out of town customers. My GPS (6000 Garners Ferry Rd) took me to the entrance of a storage facility. No signage identifying that it is a uhaul location. I called the 800# and the told me to drive around the building, where there was a sign in the door instructing customers to go to Jimmy Johns in the shopping center on the other side of Target.Michael G.
Absolutely wonderful! The service was super friendly. Above and beyond helpful.Nathan P.
Thank youLarry S.
Better sign to find the actual uhaul office as there are two separate buildings, the address being given to the customer is not accurate. The address is for the storage facility., the office is located a further down the street.Jesselee J.
Our appliance dolly was not in our rental and we had to drive to another location to pick one up. The office was closed for 5 days and I was not able to speak with anyone at this location. Horrible experience and I will probably never use U-Haul again.Zachary T.
The cab of the truck was dirty. Had old socks. Cigarette butts and old food in it. The guy at the storage unit said they did not deal with U-Haul anymore. App did not work. Customer service was fantastic. She was very helpful.Jayne E.
Great serviceAllen H.
They said the total amount was one payment and now it's saying it's a nothing thing.patrick C.
They are very understaffed. I went there at 4;45 on Friday to rent the truck and they were closed, even though they're schedule close time was 6 p.m. So I made a reservation on the phone and went at 8:50 a.m. the next morning (pickup time was 9 a.m.). The employee there was doing his best, but very weak on the computer system. He had to call a woman at home and she walked him through what to do. Because the store had closed early on Friday, people had dropped off vehicles and keys and on Saturday morning those vehicles had to be checked in before he could help me and one other gentleman. After more than an hour, I left with my vehicle at 10 a.m. The vehicle was good, the price was very good and since I only drove 13 miles, my charges and gas were very little. So, since I got my work done quickly and got the vehicle turned in less than 3 hours later, I was happy with that. But, the long wait to get the vehicle was unacceptable. I'd like to have my money refunded.les C.
Brittany was awesome!!!Wanda H.
Everything was great!!!ZIANE G.
No improvement necessary. Excellent employee! Arranging to obtain the vehicle was quick, efficient and pleasant. What more could a customer want!John M.
When I got there at 10:00 my reservation was not ready. The man working said the system was down. The after 45 min another customer came in and he actually started helping her first when she had an 11:00 reservation. Overall was very disappointed and honestly did not think I should have had to pay the full price after waiting an entire hour at the store.Cody H.
Brittany was SUPERB in all respects of this recent rental. It has always.been hit-or-miss at different U-Haul locations, but Brittany stands out as a TOP U-Haul employee.FRANS C.
The employee that assisted me was currently in training...Terodde W.
nothing at this timeJohn F.
The girl that check me in was outstandingTroy J.
Britney was very helpful, professional and went the extra mile to accommodate our move.James R.
The security system keypad was not working, it cost us about a 1/2 hour delay in a very tight schedule. Numerous people were in the same boat. We couldn't get in and had to keep going to the front , the gentlemen in the front was doing the best he could with this faulty unit aggravating everyone. :)corinne K.
Very nice building, convenient location and ease of access make this one special.Frank C.