The first girl who helped me when I arrived was super friendly, however when I returned, another man was helping me and when he checked the condition of the unit he came back with a pile of garbage that he threw at me to throw it away, I explained to him that it was not mine and that it had been in the unit before I used it and the first girl when checking with me did not detect it; additionally when leaving with the unit a few minutes later the empty gas tank light came on, I had to urgently deviate my route to refuel and I was not reimbursed for the expense, knowing that I left it with a quarter of a tank
Luis M
Surplus Sams Coquitlam
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Coquitlam, BC V3K6V3
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Customer Reviews
- 2.5 Average Customer Rating
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It took over 30 minutes to get the lock unlocked from the back of the truck. (Employee told me the lock combination was ROCK and tried over and over again but another employee had to come out and told us that it was BOLT)They do not prioritize Uhaul customers but their own store customers - I had to wait longer to get the keys. The employee showed me an error screen regarding my booking and said I cannot rent the truck - I had to tell him to refresh the screen then it worked. There were garbage left inside the truck on the passenger's side. I did fill the fuel to the previous level but it did not match with the system so I was charged $23 more when I should not have been charged. This location and their staff are not equipped to rent Uhaul trucks.
Chi HI asked the lady who gave me the keys that do I have to fill gas in the truck, she said that it is already covered in the milage and I do not need to do that. When I didn’t fill the gas then she charged me about $75 for that. That is NOT the kind of deceptive service I recommend for any customer as it also tarnishes your reputation.
Ishpreet SDidn’t have requested equipment, fule light was on, probably wasn’t inspected before renting it out there was sun glasses and stuff left inside the pick up location card machine wasn’t working so had to waste half her-1hr to go atm
DYSON BI drove the truck for 13 miles, but they charged me for 18 miles. I took a picture before starting to drive and after returning the truck but they didn't listen.
SAJJAD R