I was set to pickup my truck at 10am. No one showed up until 10:45. I was also charged the "SafeMove" fee when in my initial reservation I waved that. Also in my initial reservation I requested a dolly that I did not receive. At the end of checking out I asked how long can I keep it for to know how long to make up for the hour lost. They said I could keep it until tomorrow. I dropped it of the next day before the 24hours and I was charged another day. I was under the impression they said that to make up for the time lost.
Christopher C
P&B Automotive LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crown Point, IN 46307
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing, everything was great!!
ROBERT EThey threw away our blankets we used for padding after we called them and told them we’d come pick them up. I called U-Haul and they said they would call back within a few days and I’ve yet to hear anything.
JOVAN OWhen dropping the truck off, the tiny parking lot was a bit chaotic (which, yes, is no one's fault) and with a giant truck, made it a bit stressful. I had to answer another load of questions and the app kept jumping to a different screen so, I had to start all over and it was very frustrating. I checked "yes" for helpful personnel because I'm sure they would have been a help, but since I unfortunately chose to do the mobile option of dropping off the truck, I didn't talk to anyone. Overall, my advice would be to NOT use the mobile option of picking up/dropping off your U-Haul rental. Choose the option to talk to someone face-to-face because it will probably save you a giant headache.
Danielle UI wasn’t happy that they charged me for fuel when I specifically filled the tank to where it was when I got it.
BRIAN B