Customer service was not helpful at first.Matthew B.
Istorage Desert Hot Springs
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Desert Hot Springs, CA 92240
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The service was slow at the location. But much more importantly, the lack of maintenance of this UHaul truck made this move one of the most difficult experiences I ever had in my life, and I'm not exaggerating. There were THREE failures of the truck: First the engine failed, then TWO separate flat tires, both of which were due to tires that were too old and had not been maintained properly. You can barely imagine all the troubles, extra costs, delays and ordeals, anxiety and stress we had to endure due to THREE unforeseen stops for truck maintenance, one of which was in the middle of the night in a snowstorm. I will NEVER use UHaul again and will seek for a company that can provide trucks that I can rely upon. One failure would have been unfortunate and understandable. Three failures over 600 miles is just utterly unacceptable. This move was hellish and the sole reason for that was the egregious lack of proper maintenance of the UHaul truck that we rented.Erin D.
Have the right size truck when you rent it online. We did get a bigger truck with the same price as the smaller one which helpedTERRY H.
Make sure to clean out the backs of the trucks between customers. There was a shopping bag full of personal items and trash left in the truck we rented.Mike D.
I was told mileage was 99 cents per mile but was charge $1.29 I am not happy with that. DeborahDEBORAH M.