The truck was half full of gas. The inside of back was a little dirty. They lost my reservation and had to call company to find me another truck. And no one told me about a deposit. I return the truck in early was supposed to get mt deposit back and still haven't gotten it back
tauna H
Mason County Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dover, KY 41034
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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Our original truck was at Kenton Station Storage in Maysville KY. The vehicle they gave me was not road worthy. I almost lost control as I was going to get gas because it only had 1/4 of a tank. That location suggested that I call roadside assistance. I told her that the repair needed was not going to be fixable by roadside assistance. You couldn't go over 40 miles per hour without the steering wheel violently shaking. She then found us another truck at Mason County Auto Sales in Dover. When I got there at 9 am, there was no one there. I waited for over 30 minutes before calling Uhaul. Finally, after 45 minutes, someone arrived. The girl that came to assist ended up charging me for the safe move that I had already waived. The manager did eventually refund but I still paid taxes and fees on that charge. By the time I got the truck and back to my location to load, we were behind by over two hours. I seriously hope someone reads this review and calls me.
Katina D