I had no problem with the vehicle or Uhaul as a company. My issue was with the location. The guy was very rude and condescending. He talked to me as if I didn't know when the rental was due back and told me I needed to have it back pronto because it was going out to Texas. I informed him I knew what days I rented and would return as it stated in the agreement. He failed to tell me the location was not even open on the day I was scheduled to return. I waited for a while and then talked with customer service on the phone who helped me.Latonia J.
Trailer Rental & Towing in Florence, AL at Super Tune
(U-Haul Neighborhood Dealer)
Florence, AL 35630
Services at this Location:
- Mon-Fri: 7:30 am - 4 pm
- Sat: 8:30 am - 12:30 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Florence, AL 35630
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I have not had a recent uhaul experience. Can you please provide dates and other details for the reservation associated with this survey?Chirstopher M.
Was supposed to open at 8:30, did not open the door until 8:35. The it still Took 30 minutes just to check the truck out.BRAD P.
The Florence area just shuts down on Saturday afternoon, so everything had be done online, and I was switched last minute to that location, so I had no dolly or furniture padsLoren S.
Pickup location is perfect and guy was super professional. Equipment smelled like it was brand new inside.Robbie T.
The u-haul system was down when I picked it up by the location worked out for me. The u-haul app didn't work when I returned it. Took an Hour to get to a u-haul service rep. Again none of these issues where the location. The trailer did not have tongue jack... it was very difficult to get in-hooked as the trailer was very heavy.Kevin K.
Explain when renting the truck that you have to take pictures of mileage and gas .which is fine .. but having to create a log in and answer questions and take more pictures was a little ridiculous ... but overall great experienceMICHELLE B.
I got charges $20 for being 15 minutes late returning the truck. I don't think that was fair because it was on a Satu8and the place was closed the next day and I was the last customer. I had to take the time to complete the online return list on top of that which was actually part of the 15 minutes late return.Kennithia T.
The business is really cluttered and dirty, that being said though the U haul was in good, clean working order.TONY R.
The owner was very unsure of how to work your programsRobin H.
Very rude horrible customer serviceDavis W.
Great job!!Cassie G.
The guy was not customer friendly at all.KIMBERLY J.
Renting from Super Tune was fast and efficient. He hooked up the trailer and checked all of the lights. Everything worked properly.Jackson B.
I recently rented a auto transport from this location last Friday. This was the worst customer service experience I have ever encountered. I was given a receipt for 68.00 but they charged my card over 300.00. They lied and said the transport was not returned, even though I returned it back the next day under cameras. I would like to hear from management Jeremy Brown or Chuck Newell.Khaild W.
Make website easier to save updates as I could not modify initial order.James S.
Quick and courteous, thanks...Germain V.
Documented for manager to reach out to meAaron S.
Used the app.. easy dropoff. That Uhaul app is excellent.George S.
No suggestionSteve E.
Thank you to our friends in Florence Alabama. Joe and LoriJoseph M.
The technician was very helpful and friendly.Brett H.
This drop-off location is a bear to find, especially after dark. Even with a GPS it can be difficult to locate. It is an older run down car tune-up shop located on a side road right beside major road near bridge and docks area. Seeing other U-Haul trucks and trailers was main key this was the place. Has to be a more direct route than what a GPS takes you to get to this location. MapQuest, Google etc. make it appear obvious but on the ground many dead-end side roads, stacks of derelict boats, containers, abandoned cars and businesses make this location difficult to find.Robert S.
All were greatWILLIE T.
Will never do business here again!JOHN M.