Do not change drop off location to benefit UHaul . It will cost YOU more money in the end. Changed drop off location from Mt Airy NC to Cana VA prior to contract while making reservation. No problems and saved a few bucks. At pick up, the agent added a day (4 days to 5) of use at no cost, so he stated and the contract reflected. While loading the truck in FL, I received a call from Laura Mitchell, reservation manager, asking me to again change drop off from Cana VA to Galax VA for a $15 savings. Adding nearly an hour to my drive to return the truck, I negotiated with Laura to save a total of $27 and change the drop off time from 1100 AM to 300 PM. I delivered the truck promptly at 3PM with the fuel level exactly where it was when I picked it up.. The attendant did not want to look at the paperwork I had in hand, gave me no documentation indicating that I had returned the truck and told me we were through and all was good. Next I unexpectedly received an additional charge for $59 placed by the return agent for an additional day rental and the associated insurance., I disputed the charge with someone at UHaul who told me they would open a case for the dispute. Then I receive an email, assumedly from the return agent, with an unrelated explanation about elevated fuel cost. I responded to this with the original question "Why am I being charged an additional day of rental". Have never heard anything additional from the agent or UHaul. Apparently UHaul conflict resolution procedure is to give a BS response unrelated to the dispute then ignore the customer. Now, as I waste more of my time trying to resolve this problem, I realize that I screwed myself out of more money trying to be benefit UHaul. My overall experience with UHaul went from excellent throughout the rental period, to very unsatisfactory since returning the equipment. After this I would not recommend UHaul to anyone.
Trailer Rental & Towing in Galax, VA at Cafe Vapes
Moving to or from Galax, VA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Galax, VA 24333 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Galax, VA
Cargo trailers in Galax, VA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Cafe Vapes!
Utility trailers are perfect for towing large or oversize cargo in Galax, VA 24333. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Cafe Vapes provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Galax, VA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Galax, VA online today!
Trailer and Towing Supplies
I dropped it off after hours with ease at the same location I had used a few days earlier. Thanks guys, Robert
Turning it in was easy and simple to locate. I am having trouble opening their attachment but I am sure it will work eventually. Thanks Robert
check in and check out was flawless and both representatives were very knowledgeable, polite and friendly.
They call and bugged us when we had a uhaul for 24 hours and called 6 7 hours early saying we had to have it back now for another customer that I didn't not like at all
Not a very friendly fellow...
Prefer not to support vap businesses
Dropped off trailer when it was closed...
Knowing what and where there are storage units are set us all over the place just driving around
Sweep out trucks before renting
It's not this location- it's in general. I wanted a pick up truck but was told none available until-I don't know- maybe never?? That's just crazy but it's how the company operates. The other thing is in general, no matter how far in advance you reserve something the chances of getting what you need where you need it are only about 50/50. To me that's insane. Why bother to make a reservation?
Wasn't given a receipt.
Interior window front dirty with water spots
nice people to work with
I was originally quoted $50, then $130, and now upon returning the vehicle I've been charged $200. This is for 175 miles and 6 hours with a van. I would have appreciated greater transparency on costs. Additionally the way my receipt was tallied is incorrect; it lists two days of rentals and shows the van returned an hour later than when I arrived. Very disappointing.
The truck I got was an older truck. Driving from Indiana to Virginia, it really had zero pick up for merging onto interstate roads, which was challenging. Additionally, the truck really didn't do well on the mountains. It tried, though!
The guy in Galax was new. He was helpful but was not well educated with the equipment.
Everything was great! Explained everything and got me out quickly!
Have rented multiple times always a pleasure working with these folks!!!!!
More equipment this place is very busy phone calls people walking in the whole time I was there!!!
Everything went smoothly! No complaints.
Make sure trailer tires are properly inflated before a trailer leaves the yard. Rear 2 tires had zero air pressure. It didn't affect my travels at all, but could have if hauling significant weight. Overall experience was still great.
Poor customer service, poor communication, charged my account for something I was not made aware of, horrible pick up experience using lock box.
No one was at the location at 10am on Saturday when their hours stated open at 9am!! Left trailer in front of building Took pictures of the equipment and Serial Number
I called several times and got no answer and no voicemail.