Still not sure what the extra 29.90 charge was for. I paid 103.38 for a trailer rental then when I check it in. I was charge an additional 29.90. Explaining would be something that can be done better. Thank youJOSE H.
Trailer Rental & Towing in Gilroy, CA at Gilroy Muffler & Brake Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Gilroy, CA 95020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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cheerful employee very helpfulJ david T.
The owners were very polite and nice, but we were surprised they were not wearing masks and did not make attempt to social distance.Brian H.
Site was abandoned during business hoursWilliam H.
Keep your equipment cleaned and fixed.Douglas F.
it was an hour away from my location. it wasn't there fault, just a lack of available trailer's.Lyman W.
Nothing Lady was amazing, very helpful and efficient.ESEQUIEL V.
The truck size recommended to me based on my requirements was too small. The woman at the call center who recommended this truck to me made a very big mistake. I couldn't fit all of my load in the truck and this caused me extra costs.Marc G.
I don't even know where to begin first the truck that I reserve was not available on the date that I needed it I rescheduled for a truck prior on a Saturday and was charged $477 then the truck was not made available to me so the order was canceled then I went home got another truck set up was charged an additional $522 that That reservation was canceled when I went in Monday to get the truck that was reserved I was charged an additional $422 for the same damn truck therefore I was charged three times on three separate occasions it is been over three business days I have not been reimbursed for one of these charges I paid almost $1500 to rent one truck for three days I barely had enough money left in my account to get gas in thing I am so I am so pissed off irritated with you all I will never use you guys again and I will never recommend you guys again The negligence on your system is unbelievable and I'm sure I'm not the only one that has been put in this situation before if my money is it returned to me in full by the end of this week which is five business days I will be contacting the lawyer and you can bet it will be a class action suit against your company I guarantee I'm not the only one that has this issue as far as I'm concerned you guys should be embarrassed of how you run business and ashamed of how you treat people especially during an extreme crisis like thisOh yeah I forgot to mention finally when I got to the truck it wouldn't even start so we had to sit there and wait for an hour to two hours before the people were kind enough to get it running for us so yeah it's been nothing short of a freaking little experience hell thanks a lot uhaul And one last note the third charge wasn't even authorized you guys charge my account without even authorizing they called me they said we need to charge you again I refused and you charged me anyway UnbelievableKevin B.
The person I dealt with was very nice. I reserved this Auto Transport 1 week early they called me the night before I was suppose to pick it up and changed locations. I had to drive one hour out of my way to pick up this trailer. I will never use Uhaul again!James R.
Friendly and helpful service ????,two thumbs up.David G.