I rented the trailer online from Capital Blvd location to Powell Point in NC. My contract and app reflected this, however, when I tried to check out it would not allow the Powell’s point drop off location. I was told to call the owner and “work it out”. I was then texted and emailed by a drop off location over 30 miles from where I was originally to drop off. I was told I’d be charged a fee if I dropped off at the original location I selected and was CONTRACTED for. Basically, I had to drive the trailer 30 minutes out of my way (and hour back/forth) to do U-Haul’s dirty work of moving trailers from locations. We even called customer service- no help. What a bait and switch.
Mary W
Beacon Seafood
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grandy, NC 27939
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