I had to wait over an hour to finally secure a truck online. The location did not answer their phone or leave any instructions and I originally had in person pick up. I did not have the dolly and packing blankets I requested either Thank goodness I was able to speak with a wonderful person in dispatch who was able to assist me. As I told her and your employees at the U-Haul location in Crystal Lake Illinois ,if you want more positive reviews you should pull that location as a site for pick up. ( look at the reviews for this location) A woman returning her truck had the same complaints as I did.
Vicki S
RE MAX Deal Makers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hampshire, IL 60140
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Booked an in person rental. When arrived, no one was there. Had to switch to a mobile pickup. When I completed the mobile pick up and was given the code to the lock box, no key was in the box. Absolutely a horrible experience
Victor SPlanned to pick up at 10 am. Owner was nowhere to be found. Made several phone calls to reach him. Waited an hour and a half for him to arrive. Then he took forever with the transaction, doing it on his phone in the parking lot. Clearly unfamiliar with the system or any customer service skills. Wasted lots of valuable time and caused some of my help to either leave or be frustrated with me. Terrible experience.
Dale MGreat customer service
Dan NNo appliance dolly and my gas tank has 17 miles to empty
Christopher S