I would like for someone to contact me. We had to wait over 2 hours at your facility for someone to come in and get our vehicle. I do not expect to pay full rental for such a ridiculous experience.
Kennedy B
RGs Rental LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hartford, SD 57033
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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The uhaul company as an overall was horrible. The customer service was horrible the whole experience was bad. I reserved 3 weeks prior and two days before the reservation you moved me to pick up the truck over an hour away. Then the day before you moved it again and down graded 5 ft on the truck. Then took away the extra miles then I had to call again as they were supposed to change the date sine you moved the pick up again for pick up the day before. I ended up having to call like 7 times to get this fixed. Then when I went to do the mobile pick up at the location it was the wrong truck there. That resulted in another call and a call back from a manager to get the truck. I will never use uhaul again. I was on the phone from 11am to 7 pm
Misty FNo one on site to help.
Ross PCould not get ahold of them via telephone AT ALL. At least 10 attempts during business hours. Phone would just keep ringing (no answering machine obviously) or was busy for great lengths of time. Could not get them to report to UHaul that our trailer had been returned; even after driving to the location to directly talk with staff members. They assured us this would be taken care of for us. Finally had to contact UHaul’s 800 number directly to report our problems with this location and they were able to enter the return date for us.
Renee TWebsite is very slow to respond
Keith O