Second time in a row requested equipment was not in the truck. This time I was charged for it. When a customer is picking up outside of office hours, equipment should be placed in the truck back and locked with coded padlock like the self-serve pickup box. Customer service agent was not professional at all. He didn't take his anger or frustration out on me, otherwise I would have been a lot less courteous myself.Peter K.
New Storage Velp
(U-Haul Neighborhood Dealer)
Howard, WI 54303
(Passed Glendale Avenue next to Iron Duck)
- Mon–Fri10 am–4:30 pm
- Saturday10 am–1:30 pm
Special Operating Hours
- 6/6/2023: 10:00 am - 2:30 pm
- 6/8/2023: 10:00 am - 2:30 pm
- 6/16/2023: Closed
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Howard, WI 54303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Employee friendly but unable to explain or assist much with creating Uhaul account and using app. Both she and I needed tech support for every step. nothing worked as intended. Technical side of this needs work! Final expenses FAR exceeded expected final costs. frivalous mileage fees and $20 fee for returning 'after hours'. (not open on Sunday, returning on Monday would have added another day to bill) I actually returned the truck a day early. no refund for not needing it longer. Moving can be unpredictable. Uhaul USED to be a reasonable resource for renting. Not anymoreMitchell M.
It was clean but when I got in to start driving there was a warning the tire was low so I had to go put air in it. It was not at all convenient and messed up our tight timeline for the night. All the extra fees that kept getting added on were frustrating as well. I feel that it's very misleading.Dina D.
I was quoted a price over the phone , since this location didnot have a 15 ft truck, she offered a 17 ft truck for the same price. When we picked up the truck,..she was not able to adjust as quoted. Other than that. Worked well.matthew K.
It was quick ans easy. The representative explained everything clearly.daniel W.