Thank you so much for making yourself available earlier than the posted office hours.Virginia V.
Trailer Rental & Towing in Jackson, CA at Sterling Auto Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Jackson, CA 95642
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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All excellent!James P.
Customer service at Sterlings has always been the best!patti A.
Although I didn't have issues with the site, I was not happy with having to drive 1hour 15 minutes to pick up the truck that wasn't the size I needed. I have to make another trip because the truck was unable to accommodate all of my things.MISEAN W.
Easiest rental experience with Uhaul I've ever had. Will use this location again.Terri G.
Great customer serviceJason J.
don,t charge for the truck.charlie C.
My experience was wonderful! The staff was awesome and super helpful and even went above and beyond to give me what I needed! The truck was very nice and super clean.Nicole T.
Excellent customer service, highly recommendJared K.
No improvement needed! The transaction was fast, both picking up and dropping off and the vehicle I rented was perfect.Cassandra C.
Truck was in excellent condition, appliance dolly was as well, the entire process was great! Thank you for helping make my parents move a little easier!joel M.
The online approval to release the key to us took 20 minutes. Seems excessive.Dave H.
Excellent customer service!!!Daryn P.
Awesome staff at sterling, super helpful and always willing to go the extra mile!!!Michael G.
Easy in, easy out.Matthew B.
This was a truly terrible Pick-up experience and something that U-Haul needs to correct IMMEDIATELY. Anyone trying to protect again COVID needs to avoid this site at all costs. One of the reasons for selecting U-Haul was provision for pick-up and drop-off with no human contact, i.e., virus protection. INSTEAD the pick-up attendant could not have been worse in this regard. He initially walked right up to us in the parking lot and got inches away without any mask. After the extensive online checking procedure designed to eliminate face-to-face contact, the final step was to get a key from a special location. BUT the key was not left in the "slot" for us to retrieve; it was never put there. Instead, I was forced to go into the office so he could hand me the key. Absolutely no protections efforts in any way. When I commented, "I am surprised U-Hail is not requiring customer assistance by requiring at least a face mask", his response was, "I don't work for U-Haul and I can wear whatever I like." Were it not for our absolute need for a truck at the time, I would have just walked away and trashed the rental. THIS WAS A TERRIBLE EXPERIENCE and now I have to wait weeks to know if his callousness actually resulted in my having an infection. The odds are low, I understand, but that does not lessen the anxiety that now prevails.Ian M.
The roll up door didn't stay up. It almost rolled down on a workers head. Someone had to hold it open the whole time the truck was being unloaded. When I told the person who checked the truck in acted like it was so no big deal. It was a big deal.as it was a safety hazardConnie D.
Thank youDebra M.
Thank you for your professional helpMARILYN R.
The sign above the key drop for after hours asked for a copy of the contract in addition to the key. But I only had one copy and needed it for my own records. When I checked out online, it just said to leave the key. For clarity, maybe the sign could be revised. I almost left to go to a store and make a copy which would have been stressful and unnecessary considering we were exhausted from our long distance move. I did, however, appreciate the convenience of after hours drop off.Cynthia S.
I did not like having to pick my truck up via the app...I was not told what to expect and it was a VERY DIFFICULT PROCESS I WOULD NEVER DO IT AGAINRebecca L.
Friendly. Professional. Very easy to pick up and drop off.Melissa B.
The office is hard to locate a clearer sign would help. Had to ask a random man waiting for keys as to the office location.Lianne E.
Told the person checking my vehicle in that the driver side headlight was burnt out and the windshield wipers we're pulling apart and needed to be replaced. Not sure if they put that down or if issue was taken care of.John H.
Only issue that I had was the mobile app didn't work very well due to the cell phone coverage was spotty.Steve K.