The combination lock with latch on the rear roll up door did not work properly. I spent over 45 minutes aligning the code on the combination lock (before U-Haul store opened Saturday morning) and had to call customer service line for U-Haul. I understand the alignment of the code requires some effort, but for it to open after over 45 minutes is unacceptable. All the while my moving crew had to wait with hourly rate for movers ticking. The same happened when I returned after hours, the combination lock with latch would not work so I had to drop off the key and combination lock in the dropbox. There are homeless sleeping where the U-Haul trucks are kept so did not feel comfortable leaving the dolly in an unlocked truck. Had to drive back to drop off the dolly. I spoke to U-Haul location owner and let him know about my experience, and his response was I check the combination lock and it worked.... "You have to align the code properly..." .... He admitted I am not the only person to complain, and he informed U-Haul about it in the past.... COMPLETELY IGNORING THE POINT THAT THIS RELATIVE SIMPLE FIX WILL NOT BE FIXED AND FUTURE RENTERS WILL HAVE TO DEAL WITH THE FRUSTRATION OF A NON-WORKING COMBINATION LOCK. Upper management should realize this is a simple fix and should be addressed.
JAMES K
Ship Center LV
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Las Vegas, NV 89147
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staff was great... truck was ready ( they even checked me in before their actual opening time (8am)). everything worked out perfectly.
JOHN EI did not ask for the $15 insurance. But, somehow I got it. I do not think that’s fair.
DANIEL LRude
Elizabeth CExcellent customer service.
Jodi H