The location I got the truck from was not really professional about anything. Didn't walk around truck or anything. I requested extra things to be provided. Got to my location nothing was in truck at all that I asked for extra. Called them they took off extra charge but was not satisfied with it at all. Was not told back of truck leaked. It was raining that day and some of my things got ruined that can't be replaced. Will never us UHaul again. Really crappy service provided.Robert C.
Trailer Rental & Towing in Leavenworth, KS at Xtreme Clean Car Wash & Detail Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Leavenworth, KS 66048
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Make sure cab clean. Passenger seatbelt unusable..tightly strapped over and behind passenger seat.. Did not appreciate change in drop address therefore used lst street for drop off location as specified when reservation made and as it was two blocks from my son's home and to where move was made. I drove from Benld, Illinois into Milwaukee, helped unload... enough for a 76 year old woman without driving across city to drop truck when I knew U-Haul had a facility on 1st Street. Otherwise spleased.John M.
I felt awful interrupting their car wash business to get the uhaul and blankets. I originally scheduled to pick up at an actual uhaul business but they didn't have the 15ft available. I wish they would have gobd above and beyond and give yo the car wash business and picked it up for me. It was only a couple of miles away.Katie K.
Contract was for 1 day rental and was returned on time. Was charged for 4 days rental and now on phone call number 5 to get resolved.William N.
This place was amazing! The owner dropped everything to make sure I was taken care of.Pam H.
The vehicle had intermittent warning lights, no other equipment available in the area.Michael S.
Where do I begin...from the start of this reservation the experience was poor. I have always used the same location on marshall Dr in Lenexa and had great experience. The online reservation system and limited ability to contact the local store was annoying. The inability to confirm a pick up location until the day before the scheduled pick up was inconvenient. I had to drive 45 minutes from my house to pick up a trailer - very disappointing. I dropped off at 3:45 on Saturday - and the location was closed. How can that be? I was charged an extra fee for that. I will be investigating alternatives to Uhaul the next time i rent. Definately a bad experience.Dan L.
I had a great experience. Darryl was very knowledgeable and professional, and made sure everything went smoothly.david L.
Make sure they are going to be there when you return. Had issues checking rental in on the website and was on hold with u-haul for 2 hours to get it resolved.Debra W.
We denied the extra insurance coverage when placing our order and they charged it to us anyway. We were in a hurry when picking up the trailer and didn't realize they tacked on the charge. Very frustrating.Brian P.
Since I was picking up the trailer later in the day, they suggested I drop it off the following day. I was informed that as long as I drop it off in less than 24 hours, I would only be charged for one day. When I dropped off the trailer, I was charged for 2 days. Instead of fixing the problem, they simply told me to call Uhaul customer service to resolve issue. I did. They call the rental place and talked to them. The rental company called me and told me they would get the problem fixed. This was weeks ago and I still haven't heard anything.BILL M.
Pick up was slow and they lost the keys to the truck I was supposed to have. They gave me a larger truck at no charge, but that larger truck cost me more in fuel.Chris K.
The guy was using a broken cell phone to issue the truck to me took forever truck was a mess pet hair all over the inside. Back not cleaned and swept out.paul C.
Go to Ryder, or if you must use U-Haul, good to the storage place in Lansing.Chad H.
He was great to work with!! Will definitely go here again for our Uhaul needs.ANGEL H.
Answer emails in a timely manner and have a reason for a $5 difference in chargesTiffaney R.
Nice people.GREGORY H.
Very courteous and helpful location.Peter R.
Did a self return. Lot was well lit and had plenty of room for parking.Robert B.
Fix the lights so there is lights on the trailerMichelle P.
We returning the trailer that same day and we have been charged for 3 extra days? That's not rightRACHEL C.
They were extremely late & made us wait a long time before they showed up, even though we were told if we didn't show up at 9 AM they would give our trailer to someone else. The guy said he was running errands with his boss. My husband is Active-Duty Army, & I told them he had to get back to work, and this was a military move. The guy said that if we turned in our trailer a day earlier we would get some of our money back. When we called about refund since we turned it in a day early we were told UHaul never refunds money, so we were lied to. I have left two messages for regional manager Robert at 816-646-6149 regarding refund, but he won't call me back. Equipment was fine. Service was very poor.Kathy R.
Due to the tight trailer storage area, a second trailer tongue got caught up under the first trailer when the center attched it to my truck. As I departed I was pulling both trailers for a few feet. Also, I didn't notice the trailer had a flat tire until I began loading it.Allen C.
Dirty facility. Printer didn't work. Nice people working here but they are dealing with challenging clientele.Russell T.