No employees were there for drop off, even though we arrived during business hours. Talking with surrounding businesses, this is common. We ended up having to park the uhaul in a McDonalds across the street and struggled to find a key drop off point. We tried to leave a message, but the voicemail box was full. This place was a horrible drop off point in every way possibleJeremiah B.
Trailer Rental & Towing in Los Angeles, CA at Trouble Free Auto Sales Rentals
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Los Angeles, CA 90043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Prompt, professional service!Reginald L.
Clean rentals before renting....be more clear about returning fees for after hours returns...Connie V.
James was a great associate and a very personable guy. Wanted to give him a shout-out for all his helpCourtland B.
Clean and fix vehicles. Oil light was on when I got in the car.Chikodili A.
Have the trucks better maintained but it got the job done with no major issues accept to much play in the steering wheel the guy was friendly and got me in and out of there customer service excellentPhoebe B.
Keep the van clean outside and inside the vehicle.Jose R.
I had to apply for a dispute with my credit card company because I had been charged for miles and gas, which was much more than I actually drove.CHIKARA T.
We tried to pick up the truck on Friday System was down. We managed the next day with no trouble..... Will most likely use this location again.dale I.
The associate was rude, impatient, and uncooperative. He wanted to leave his business early and allowed me no time to inspect the truck. He instructed me to quickly find illegal street parking for the uhaul so he could get it out of his lot faster. I had to leave my personal vehicle parked at the business until I could park the uhaul elsewhere. This process took about 5 minutes, during which he attempted to lock my personal vehicle into his business. Fortunately my partner was standing at my vehicle so he couldnt lock the gate, but he got agitated and started harassing her to move my personal vehicle out of the lot, despite being told repeatedly she was neither licensed nor insured. This was, by far, the worst experience Ive had with uhaul. Poorly maintained equipment, abusive employee, and requests for illegal activity.Sadie N.
Very dirty and the cars didn't seem to be maintained at allLeon T.
The van itself was new and in great shape. The cab had the previous renter's garbage in it. A half drank coke can, an empty Gatorade bottle. I couldn't do a mobile check-in there like I wanted, I had to go inside the owner's office to check out the van.JASON T.
See you Wednesday need same truck for Friday will pickup 12pm thank youALFRED R.
The truck was dirty and smelled so badErlan R.
So few trucks were available that I had to go 13 miles across LA just to get one. But these logistical problems are really on U-Haul and not the local dealer. Ignoring that, the actual lot was fine. I'd recommend this lot in the event of other truck shortages in SoCal, because they miraculously had multiple trucks and seemed to have reliable ways to get them. If you're nearby this is also a no-brainer. One thing the dealer could have checked for: there were ants in the cab of the truck. Probably not an infestation, but like the last user had tracked a bunch of ants inside on their shoes, and once I got going they came out and swarmed my sandwich. Some ant spray did the trick, but this might be a deeper issue. Clearly some maintenance is needed on the cab, but I think this is beyond what the local dealer can do. The cab itself was not well sealed. Both doors closed very loosely and let a lot of noise in once on the freeway. The result was a very hot and very loud 8-hour drive (my ears are still ringing) that let wildfire smoke into the cab.Matthew F.
Poor customer service, I didn't get what I reserved. Lack of comunicaciÃ³n between U-Haul a locations. Over charge prices when it comes to gasoline and hidden fee that never explained. The cover rate when I got there the guy didn't even told me I was getting charge the maximum coverage. I have used the service couple of times before but this time is the last time I will use this company. I will meee Recomend this place to no one.Julio G.
Horrible location. I called 2 days in a row for assistance and to ensure everything went smoothly. There was no answer and they had a full inbox so I could not even leave a message (if they were even going to check). Upon arrival there was nobody there and no indication for help. I can back the following day and again nobody there to help. The location was incredibly dirty with no designated area to drop off U-Haul.Matthew C.
Everything was greatKELLI B.
Windshield was really dirty, candy stuck to the center console and ants in vehicle. I had to clean the center console and then kill ants most of the trip. Also so much heat coming from the engine bay that my right foot is still swollen.Kenneth Z.
I was sent out on a One Way trip with a defective piece of equipment that could have caused me death or injurytina P.
i did not sign up for the $ 50.00 C D W when i booked online . it was added without my requesting for it . remove the charge from my bill .JOSEPH S.
Next time I would have appreciated if the person would have let me know I would need to take pictures of the truck before returning.Elizabeth G.
Everything was fine.jose L.