I was told to bring back the truck at 9:30, I brought it back at 9:30, the previous rep put 9:15 on the paperwork. The next person was arguing with me, wry rude very poor customer service and then charged me an extra day! I returned it when the first person told me to! I hope that rude woman who checked me in at drop off gets some training or fired. She has no business working with people.
Megan D
Pacheco Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martinez, CA 94553
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Problem with engine: smells of gasoline while parked. Also, the rear roll-up door latch is difficult to close -- something is not aligned correctly. Location is great for customer service.
WAH CThe employee/attendant was rude and dismissive which providing an unwelcoming experience.
TEDDY GSell beers in the office.
David BTo the unhappy lady who helped us, it’s a job not everyone likes their job but to be so rude is unacceptable!! You get paid to work with people so maybe learn to put a smile on your face!! Normally I don’t give bad feedback but this isn’t how people should be treated!
CAMI N