The online reservation system listed this location as closed on Saturday and my pick-up would be automated. The station was open and i was required to register again, which I did previously online.Brian P.
Trailer Rental & Towing in Newark, DE at Newark Sunoco
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Newark, DE 19711
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Owner of the location was unhelpful and needlessly confrontational. During check in, he unintentionally changed my reservation (which raised my rate) and when I asked him to check me in again (after I called uhaul to change my reservation back to the original rate) he became angry and spiteful, even taunting me for asking him to go through the process after causing me to be delayed by more than 90 minutes. I would never recommend this location to anyone so long as this owner/operator is in charge.Thomas G.
When I arrived at the designated location to turn in the truck, the man told me that his truck lot was full and that he could not accept the truck - even though it was in my contract. I told him that was his/UHaul's issue, not mine. He told me no, it was my issue and that I would have to call UHaul and make arrangements for another drop off site. I repeated that it was in my contract to drop if off at this location, and that he should work it out internally with UHaul, but he again told me I could not drop off the truck. I ocntacted the retailer that I rented the truck from and she apologized but said this was an issue that UHaul corporate had to deal with. I began the process of contacting UHaul corporate, but as I was making the call, the man said go ahead and leave the truck there, and started telling me that he told UHaul that he could not accept any more trucks, insinuating that the issue was really my problem. Please inform your locations that when UHaul makes a mistake, that it is NOT THE CUSTOMER'S ISSUE to fix. Next time, I will just leave the truck where designated per the contract and let UHaul deal with it, or perhaps, I will just use a different company the next time I rent a vehicle. Ray EhrlichRAYMOND E.
Everything at the drop off was great.GARY B.
Parking can be tight, but gentlemen was super respectful when I arrived and didn't know where truck should go.Cecil H.