Truck was not Preparedfor me at the time I reserved itANDREW M.
Trailer Rental & Towing in Pocasset, MA at Pocasset Auto Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Pocasset, MA 02559
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Exceptional and loyal service providerjames G.
They attendant and another person working in a small office did not wear masks. In addition, they did not socially distance and no plexiglass was in use. The top front corner, left side of the truck was damaged. When I picked up the truck, I had to insist they attendant note and sign the damage on the contract. I took pictures before to ensure that I was not responsible for this damage. They were not able to provide me another vehicle.Alan A.
We brought the truck back at 9am as instructed on the contract but Pocasset Auto Service did not open until 9:20.CHARLEY R.
the trailer wasn't cleaned inside or out as a fyiKELLY O.
Nice convenient location. The owner Jim was friendly and provided great customer service. If I need a truck in the future, I will definitely use this location again.Ronald H.
Unfriendly. When do I get my deposit back?KEVIN B.
The young man who worked with me wore a mask and was helpful. The 2 older gentlemen at the location did not have masks on and the tiny office stunk of cigarette smoke. I walked right out and asked to be waited on outside, to avoid both the cigarette smoke and unmasked employees. There is a state mask order here and these were clear violations. Though the young man put his mask on to assist me, he is exposed to his coworkers all day, every day. For those reasons I would not recommend this site to anyone.Robin B.
Reserved on-line. The vehicle was at the location but it had not yet been centrally cleared/updated. I had expected a no contact rental but instead had to wait 20 minutes for the issue to be resolved and then conduct a standard rental. The UHaul app is terrible as well. One of the developers should try actually using it to rent and pick up a vehicle.Thomas M.
Truck wasn't ready, tank wasn't full, another person waiting for truck left. No masks were worn by anyone in office, even when I asked why they weren't they didn't put them in.Maria J.
Very helpful and friendly.christine J.
Improve the mobile pickup app. It's archaic and difficult to use.anthony M.
Online checkout.David V.
Received the truck with 7/8th of a tank. FJohn M.
The guy made me sweep the back of the truck. It seemed a little obnoxious but then he explained to me that uhaul would charge me $25 if they found it dirty, so I appreciate him trying to save me money. Still obnoxious that I had to do that though. There was only a slight amount of sand in the back of the truck. Absurd.NICHOLAS S.
Owner was rude and obnoxiousJohn C.
Waiting for the U-Haul person to finish a vehicle inspection for almost an hour was more than annoying. When he finally was free I had a question about the equipment and he told me to go look so I did. While I was gone for less than 2 minutes he took another customer and I again had to wait while he took care of that person. He should have gone to look at equipment with me to answer my question instead of starting with a new customer.Bryan C.
They were very helpful and the truck was great. Busy time when we showed up and it is a small operation so had to wait a bit, but everything was quick and easy after that. Thanks!Emma O.
The location and truck were fine. My problem was that I could not return my truck via the contactless/ online return process. It crashed on step 5 of taking a picture of where the truck was left and then crashed. It did this 5 times and then it didn't count my return time until the following day. I was also on hold for 20 mins and never directly spoke to anyone, only received a response using the chat now feature.Patrick O.
good servicepaul T.
I was supposed to be able to check in online and pick up my vehicle at 7:30 AM. However when I got there the online checker check in was not available despite it being confirmed. The manager was somehow aware and came in early at 7:45 to help me do it in person. So I went from angry and disappointed that my pick up was delayed to being pleased about the customer service.Jeffrey K.
They were not wearing masks. Offensive language used around me. Extremely unprofessionalJudith H.
When I picked up van sales person didn't explain or go over anything example: There was trash from last person still on the van, drivers side magnified mirror was broken.Kathleen P.
I had completed everything online for a quick pickup. I was scheduled to pick up the truck at 8:30. Had peeps waiting to help with move. Arrived at 8:15. Sign on door says open at 9:00 ðŸ¤”. Person arrived at 9:10 and I had to start the process all over again. Had to have been 6 other people waiting to drop off and pick up. One girl had schedule a 7:30 pick up. Someone dropped her off to pick her truck up. She waited almost two hours by the time she was waited on. The truck had such a bad smoke odor!!!Jessica H.
It was a little slowing going to pick up vehicle. Appeared the location was a one man show, so it took about 45 minutes to secure vehicle.Gina D.