The day I returned the trailer, the nice woman checking the trailer in wanted to charge me to "clean" the outside of the fenders because the outside of the fenders were slightly caked with snow and ice from the trip to return the trailer that traversed snowy and icy roads. I actually used my car's window ice scraper to clean the snow and ice off of the fenders to avoid a "cleaning charge"... it took about 3-4 minutes. Keep in mind that the inside of the enclosed trailer was returned in a slightly cleaner condition than when I picked up the trailer... she had no problem with the inside of the trailer as I carefully swept it out before returning the trailer. When I went into the office to get my receipt, this nice woman explained that she was the only one working there because she found it hard to hire employees... I guess this was justification for the threat to charge me for the snow and ice on the outside of the fenders. I am not being sarcastic... she was a nice person but this particular threat of charging for the dirty snow and ice and slush on the outside of the trailer didn't go over well with me... after all this is northern Wisconsin.
DAVID L
Highway 47 Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rhinelander, WI 54501
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Very helpful, got us what we needed when we needed it!
ROBERT SI would change nothing. Did not get the names of the staff there. But they were very helpful to me. I think it was a wife/husband team. Two thumbs up for them.
BRUCE KBetter phone signal in the office for checking in
JAMES KNo problem picking up or dropping off great service both locations. Very satisfied!!0
James A