Inside of cab was dirty when we picked it up. Truck was not loaded with blankets as we asked and we had to wait which put us behind.
Cheri S
X Tires And Auto Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sacramento, CA 95818
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Customer Reviews
- 3.5 Average Customer Rating
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Poor customer service, no rental return receipt. Truck was dirty and the team unhelpful.
CHRISTOPHER WMy partner and I had a pretty bad experience here. Gentleman who helped us was really nice, but just didn’t know what he was doing. We scheduled our U-Haul from 11am-7pm. We got to the pick up location at 10:55am and couldn’t get our truck until 12:45. The gentleman was not tech savy and didn’t know how to assign a truck to us. He called for assistance, but that in itself took up so much time. Once we finally got the truck, it didn’t start. It luckily jumped and we were able to go. However, right before we left I made sure that 7pm is the correct drop off time and that same gentleman said yes. When I brought the U-Haul back early at 6:20 the gates were locked and closed. I called and the guy on the phone said they closed at 6. I then had to keep the U-Haul and bring it back the next day. 0/10 experience.
NATHANIEL MYou guys double charged me without any expedition even though I have the paper receipt and when I went to go return the U-Haul I asked do I need to fill out some type of information for proof that I turned in the U-Haul or anything like that and the guy I handed the keys to said no and just let me leave
Danielle HGreat
GREDY S