I love this store. Always friendly and courteousCHRIS T.
Trailer Rental & Towing in Saint Augustine, FL at Safe Ship of St Augustine
(U-Haul Neighborhood Dealer)
Saint Augustine, FL 32080
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 6/19/2021: Closed
- 6/26/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Saint Augustine, FL 32080
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Truck had 150,000 miles on it and engine sounded iffy. Reserved a furniture dolly and needed it! But location did not have one. Service person was cold and unengaged. Returned truck at 3:30 in afternoon and office closed. Had to use their app to take pictures to prove truck was clean, mileage, and gas gauge was full. Had trouble with app because it required to track my phone location and my settings didn't allow their app. Took 25 minutes to complete return of truck on my phone. Not sure why they couldn't just verify everything when they opened the next day like rental car companies do, they had my credit card. Self return process on my phone was not explained in reserve process or pick up process.Steve Z.
Truck pulled to the right and wasnt a full tank when we picked it up and got charged when we didnt fill it but we put gas to above where the truck was when we picked it upMArleen L.
Would not return the trailer that I had the car on I had to find another location and took me an extra hour just to return the trailer.john R.
I would recommend if they serviced the trucks. The truck we had needed to have the tires balanced and rotated. It was an extremely bumpy ride. So much so that we could not drive our things on the interstate. We took back roads through town to stay at a low speed. We were planning on renting the truck for a couple of days. But turned it in because the ride was so rough. They did offer another truck but we chose to just do the rest of the move ourselves. No price adjustment was offered. We have used uhaul consistently the last 20 years. This experience was very disappointing.Scott A.
Return truck app for after hours didn't work and had to call customer service for return. Overall good experience. I'm familiar with computers sucking ass and didn't surprise me.Ken H.
The vehicle came with low air pressure in one of the tires.Jess B.
Newer clean trucks. Helpful staff!Louis K.
Very nice operation.Paul D.
It was a very good experience - location was convenient and store manager was helpfu.Bobby E.
very professional, knowledgeable, and accommodating...Mike B.
Paul was great and very timely with service and information. Good experience. Will recommend.Mike B.
Safe Ship handled the return with efficiency and friendliness. Great place wth lots of services.Michael B.
Windshield was covered in bug splatters, and box wasn't sweptBarry B.
Very nice truck. Hopefully it stays at this facility.Michael C.
We have used ship shape before and was very satisfied with the assistance that Paul provided today. ThanksRICHARD S.
Very good customer service and a great experience overall.Brian R.
The man in the store was very helpful. Said I needed a hand truck because I forgot to get one at the other location so he gave me a hand truck & dolly free of charge.Douglas P.
I picked up on a Sunday and had to change truck size. The instructions given by St. Aug store were negated by Jacksonville. The online process when O got there was not working. Got error page. Fortunately I was with a taxi driver who had an extra phone and I was able to call Jax office for help. But it took three calls, on hold for five minutes each time, to complete the process. It took 45 minutes and the driver missed four rides so I had to pay him $50 instead of $5!! And if he had not been there I would not have been able to get the truck to move my daughter. Would have been a total disaster. The phone service data connection is weak there. And I have Sprint and an iPhone 7. You need to improve the online check in service. My suggest: allow client to complete the DL and photo part and set pick up window (make it more than 15 minutes!) ahead of time while at home with wifi access. Then in the day of pick up or day before to be safe, send a text they can reply to for pick up. Something. This would have been a real mess if I had not had a second phone available and a patient driver. And as I said, it cost me ten times as much as it would have.David G.
Easy and convenient drop off service.Thea B.
Excellent truck.Leonard F.
i phone checkin and return was such a convenience!Anthony S.
The truck's exhaust system had been altered with a holes hand drilled through the bed panel rather than using the correct tailpipe causing extra loud exhaust noise in the cab when passing guard rails, other vehicles or when they were passing you on the right side of the vehicle. The dealer marked the holes and stated a repairman put them there. The noise was very discomforting to my hearing, unfortunately I did not know the noise problem until after I had the truck loaded and was on my way from FL to TN.Thomas G.
Dont let the sliding door go past the upper frame. Mine got jammed and I had to call for help.Lisa M.
We reserved online . Truck was filthy with coffee puddles up in drink holders and all over dash. Insurance which was reserved didn't show upAmy H.