I had a very frustrating experience with this U-Haul location. When returning the van, I was suddenly told that the spare tire and jack were “missing,” even though they were never in the vehicle when I picked it up. Nothing was shown to me during the walk-around inspection, and I shouldn’t be responsible for equipment that was never provided. On top of that, I noticed they added an insurance charge that I had specifically declined when making the reservation. It felt like they were trying to sneak in extra fees, which left me with the impression that customer honesty and transparency are not a priority here. I’ve rented from U-Haul before without issues, but this location has made me lose trust.
Anton N
Postal Annex
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Clara, CA 95051
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The owner that this location is rude and makes experience painful. I brought the truck completely clean and kept on insisting it’s not clean.
PRITHVI RI had a good experience.
BYUNGGUN AEverything was great!
PAUL RI felt I spend more than I expected.
Seung L