I did the entire application on my own. The entire experience was very unprofessional. Chuck had no idea what he was doing. They lost the keys to the uhaul i was picking up. They tried to get into that uhaul with a slim jim and couldn't. Paul had to walk chuck through every little step. Chuck left a customers credit card info up on the computer screen for other customers who walked in, could see. I was supposed to pick the uhaul up at 1245, instead, i wasnt able to leave with a uhaul until 2:15 pm! While 4 other customers grabbed their uhaul and went. Worst experience of my life. I will never use uhaul again
Trailer Rental & Towing in South Bend, IN at Express Rental
Moving to or from South Bend, IN? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in South Bend, IN 46613 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in South Bend, IN
Cargo trailers in South Bend, IN are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Express Rental!
Utility trailers are perfect for towing large or oversize cargo in South Bend, IN 46613. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Express Rental provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in South Bend, IN and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in South Bend, IN online today!
Trailer and Towing Supplies
The one man working in the shed serving as the office had no clue what he was doing. The shed WREAKED of cigarette smoke, he wore no mask, we could barely understand him and he repeatedly grumbled that he didn't know what the h**l he was doing. Apparently the guy who was supposed to work was off â€œleaving him high & dryâ€. He tried to call this person, was disconnected, then cursed the man's wife after she answered & it got disconnected. He cursed constantly, ended up calling the person again to finally complete the transaction after 45 minutes of us standing in this smelly, cold, filthy shed with him, unmasked, mouth breathing and cursing. We were then FINALLY able to drive across the street to the lot to pick up the trailer (which we had reserved earlier in the week online, inputting ALL of our information, including payment). The lot, located between two barred and padlocked businesses, was unplowed to the point of not being able to see the hitches of trailers. Thankfully we have a 4x4. While attempting to hook up, another customer pulled in & got stuck, which we helped to push back out onto a busy 4 lane road. About 45 minutes AFTER WE FINALLY LEFT WITH THE TRAILER, U-Haul left me a voicemail that they were going to cancel our reservation since we hadn't picked up. We also had initially reserved for 8 hours, but were told we could have it for only 6, which ended up being plenty of time, since we got a later start than planned & ended up using multiple vehicles after the lengthy time it took us to actually get to the move with the trailer following the fiasco. When the couple we helped move again, I'd quicker rent from our local U-haul in Holland, MI and tow it all the way to South Bend, IN before attempting to use that location again
I was happy with how smooth it was to get the truck and return it, but I was not happy about my bill. They ask you many questions before you return the truck and one of them is if it's dirty. My truck wasn't destroyed, but the mates were dirty from our shoes, so I said â€œyesâ€. Well little did I know that when you pick â€œyesâ€ you get charged me $25. No where does it tell you that you will get charged for answering â€œyesâ€ to that question. I think you I should've gotten charged the $25 after it was looked at and decided if it was that dirty to charge someone that $25. If I had known about this $25 charge for being honest and saying â€œyesâ€, I would've taken the time to clean it myself before returning it. I'm not sure I'd tell my friends to use you guys and have this happen to them too. Next time I'll take my business somewhere else.
Worked with me on my return due to a heavy snow fall and getting stuck. Extended my rental.for me then cancelled the extension when we were able to get the truck back on time. Would definitely use them again!
When I picked up the truck it wasn't cleaned and the truck wasn't full. I got charged for returning the truck in the same condition that I got it
I wasted an hour and 10 minutes in 18 degree temp trying to get the key to the truck. The email directed me to a combination lock and gave me a 4 digit code of **M* (asterisks used to prevent revealing the code). The problem is there is no "M" as an option! There is an "N" which did not work. Even the attendant on duty when I returned the truck (who had ZERO personality and customer service skills) couldn't open the lock. After an hour with customer service, even trying a back up code, no luck. On the second phone call, a different CS rep asked if I looked for the key under the seat. Who would leave a key in an unlocked truck in South Bend? Sure enough, there it was. Not sure why the guy from the location didn't tell me that when he called before the rental. The equipment was great! The overall process and, especially the customer service at the location was HORRIBLE. You have other choices in South Bend al of which have better staffed hours as well. Not even a "sorry for your trouble" from this guy!
Very friendly and helpful. We were new to the town and they helped us get to where we needed to go.
Got charged $24 for a quarter of a tank of gas. I paid $100 for one trip to Niles. I won't be using uhaul next time.
I spent 30 minutes looking for the Key lockbox for the key, including calling customer service and having her try to call owner of lot and giving me additional ideas of wear to look for lock box. They were closed at time of pick up. There was no lock box on vehicle for key. Key ended up being just sitting under drivers seat, not in anything. Very frustrating.
WORST EVERRRR SCAMMERS
The way he had to struggle to get the Computer to do what he needed to do maybe work on your app an make it more friendlier for the worker
I reserved the truck online and the website said the facility was open. I arrived well before pick up time at 10:00AM EST. No one was at the site. 20 minutes later a man came out of another building and said they were closed. I told him I had reserved a vehicle online and paid for it with my credit card and it never mentioned that they were closed. I had an appointment at 10:30 AM to pick up items from a assisted living facility that my Mother in Law passed away at on Sunday. Simultaneously I called the U-Haul line to let them know what was going on. I was on hold for 20 minutes. I ended up leaving with the truck 45 minutes after I reserved it. I was promptly told I had the truck for 4 hours from my reserved time. Not the time I actually picked up the truck. I made it back within on the 4 hour period but again no one was there. I again called the U Haul line and was on hold another 25 minutes. I parked the truck and put the key in the lock box only to find that I was supposed to take pictures of the odometer and other items on the dash. I was already stressed and your return process is extremely complicated. You have to turn on the location on your cellular phone which I have never done. Now o am sure they will want to keep my entire $100 deposit when the rental should have only costs me $46. I am completely displeased with the entire process and the shabby service both with the pick up site and the U Haul customer service line.
Scheduled pu at noon. Called 2days ahead to confirm. Arrived and truck had snow on in which and not ready to go. Agent gave my daughter a broom to clean it off while I completed paperwork. I thought the truck would have been snow removed and started, at least ready to go (they were not busy).
Better than expected
They screwed up my return location, so I drove to the wrong place to return
I called them and told them i would be dropping off thursday evening, he was not helpful. When i got there it was after hours and my drop off app would not work at that location, so I left the truck and put the key in the drop off box. I called there first thing Friday morning and explained what happened, he said give me 30 minutes and hung up on me. he went ahead and charged me an additional day with no phone call. PISS POOR SERVICE
Rental rate too high
I couldn't use my location on my phone. Figure oit if it's the website.
I pulled in the lot and the shed that had the Uhaul logo had a closed sign on it, after a few minutes I saw two men without masks or uhaul uniforms, one pointed me to a building that had no uhaul signage on it, I arrived at 12:40 and didn't leave until 2:30 due to the incompetentcy of the staff, the trailer was damaged on both sides and the app to verify condition timed out after I declined the first picture and took another one, the pictures on the app did not match the trailer that I was given at all, this was the worse experience I have had at a uhaul and I rent trailers often to move cars we restore.
No improvements needed, friendly & Helpful staff , clean & updated equipment
while the gates to the compound were open, the office was closed on Mondays.. I thought their site showed open when I looked up the hours of operation. I was able to do the return through the app, which wasn't too bad once I was going through the process. Also, I never did get any confirmation of equipment return or receipt.
The trucks were parked so close together that I had to climb in through the passenger set that was road side
customer service was terrible lady came out and acted as if she didnt know why I was there even tho they obviously stay there....waited over and he to get through to customer service...worst experience I've had with uhaul...the return truck process was terrible online I had to take pics six times....not pleased at all
Location was not staffed. Online check in took about 30 min. Did not receive the utility cart I ordered. I had to drive 10 miles both ways to another UHaul location to retrieve one. Another 30 min. Was charged extra for miles that. Timing for my crew was thrown off and I was charged for UHauls screw up. I will avoid UHaul in the future if possible.
We chose the mobile pick-up option for contactless purposes and quicker service. We were there for over 40 minutes trying to get help because we were told we had to pick up the key from the office yet it was in the truck the whole time. The service was extremely slow and we wasted a good portion of our time.