You sent the rental contract after I had taken and returned the truck. I didn't even get a copy until after you asked me to review your service. Maybe let customers actually see the agreement? This looks like a positive review based on the score. It's not. I rated this place above average because it was better than my previous experiences with your service. I would not recommend the service and I would use a competitor next time.Dean H.
University Drive Self Storage
(U-Haul Neighborhood Dealer)
Tempe, AZ 85288
(On University just east of Rural - south side of street)
- Mon–Fri8 am–6 pm
- Saturday8 am–5 pm
Special Operating Hours
- 7/4/2023: Closed
- 9/4/2023: Closed
- 11/23/2023: Closed
- 12/25/2023: Closed
- 1/1/2024: Closed
Services at this Location:
One-Way and In-Town® Rentals in Tempe, AZ 85288
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- 3.5 Average Customer Rating
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The owner of this location was incredible! He was very knowledgeable and helpful and kind. Great place to rent from.Brittany H.
No improvements are needed.Gary B.
Drop off was easyChad S.
I don't typically like writing bad reviews, & I'll simply stop going to that business, but since I like the U-Haul brand & want to keep using them, something needed to be mentioned. Overall, the truck ran fine & the renting process the U-Haul was efficient. However, the gentleman who helped me (who I believe is the manager of the location) was very off-putting. I came in to the office to finalize the transaction: ID, card info, etc., the normal process. Near the end of the transaction, I asked a very simple question to the following statement: "Please sign your name in the box below." I prompted him to affirm what he needed, "Did you mean my name or my signature?" He condescendingly said, "It's the same thing." At this point, I could put together who I was dealing with. Once I finished moving, I preemptively brought my own push broom from home because I knew he was going to have an issue with the truck in some facet when I brought it back. I actually arrived earlier than the allocated time that I blocked. When I walked into the office, he was speaking with another customer who I could tell didn't speak the greatest English & didn't know what he was doing. I tried to help him with understanding the process since this wasn't the first time I have rented a U-Haul. I was stopped by the same man from the morning who told me, "Sorry this isn't your transaction, it has private information." I don't know what else I expected. Let alone, I was standing back a considerable distance so even if I was trying to commit any sort of fraud, I wouldn't be able to because what was I going to see? The customer apologized for his lack of understanding & even told him that his English wasn't very good. Then came my return. As I previously stated I brought my push broom because even though I had swept a couple times already, someone of this nature always finds an issue. I was closed inside the office with another person who I had already mentioned "I'm probably not coming back to this location in all honesty. The guy is very condescending." The employee steps back in to pull me out of the office. Low & behold he had an issue with the debris. I work with dirt & debris all day as I have my own landscaping business, so I get clean up is the hardest part. I told him preemptively, before stepping out of the office that "I brought my broom 'cause I know the truck is still a little dirty, just let me know if you need me to clean it out some more." He prompts me with, "Yeah, it's more than 'a little dirty'." I say to him irritably, "I know, that's why I said I brought my broom." He finalizes his inspection of the truck while I'm cleaning out the back, where everything was in same condition. I even left more gas in the tank than I began with as a 'thank you for letting me use the truck'. Safe to say I regret doing that now. I like to think I'm a fair individual & maybe I just caught him on a bad day. But this is no way to run a profitable business, let alone a business at all. I would've left a one-star review if I didn't want to keep going with the U-Haul brand service was just that bad. Safe to say I'm going to drive the extra 10-15 minutes to Mesa so I don't have to use this office again.Christian M.